Key Responsibilities Perform end‑of‑day audits: reconcile daily financial transactions, cash, credit card payments, and room revenue Balance the guest ledger and ensure all charges (room, food & beverages, services) are posted correctly. Handle check‑ins/check‑outs during late/overnight hours Respond to guest inquiries, complaints or emergencies during the night. Provide friendly, professional service Set up and manage wake‑up calls, reservation changes, cancellations, and guest requests Prepare and distribute nightly reports for management (financial, occupancy, reservations etc.) Monitor safety and security protocols during shift; coordinate with maintenance, housekeeping if needed Ensure front‑desk area, lobby, and common areas are kept tidy and guest‑ready Requirements & Skills Previous experience in a front desk, auditing, or hotel night shift role preferred Good numerical / accounting skills; able to reconcile accounts, work with cash & electronic payments Excellent customer service and communication skills Strong attention to detail; ability to work independently during overnight hours Comfortable using hotel property management system (PMS) and standard office software Reliable, trustworthy, ability to handle guest requests or issues calmly Night shift availability, including weekends and public holidays as relief is required