Pinetown: Service Advisor posted by Staff Solutions

• Greet customers and assist with enquiries in a professional manner
• Open estimates and job cards for all work to be completed
• Ensure estimates are sent to clients via email and that telephonic approval is obtained within one hour of booking or vehicle arrival
• Consult with mechanics, foremen, or technical advisors regarding required repairs and alternative solutions where applicable
• Inform clients of available campaigns for their vehicles and upsell additional labour where relevant
• Verify warranty status, service or maintenance plans, and confirm whether work is covered or billable to the client
• Liaise with the Parts Department to ensure timely availability of required parts
• Obtain necessary order numbers and issue work authorisation to the Foreman and Technicians
• Provide clients with 4-hourly status updates and ensure job cards are accurately costed prior to vehicle release
• Explain all completed work to clients before collection and highlight any additional work required
• Maintain and distribute the daily workshop workflow sheet by close of business
• Monitor workshop efficiency reports, including hours allocated versus hours worked
• Control the gate pass system and ensure no vehicles leave the premises without payment in line with company policy
• Manage and coordinate workshop scheduling and workflow between departments
• Contact customers regarding service updates or vehicle collection times
• Maintain strong customer relationships to encourage repeat business
• Adhere to all company policies and procedures
• Send proof of payment to Accounts and ensure debtor transactions are accurately processed

Minimum Requirements

• Matric (Grade 12)
• Relevant training or qualifications as a Service Advisor or similar role
• Valid Code 8 driver’s licence
• Minimum 1–2 years’ experience in a similar position
• Strong understanding of automotive technology and the automotive industry
• Proficient in MS Excel and Evolve
• Ability to manage 20–25 job cards daily and maintain a maximum open WIP of 25 job cards

Personal Attributes

• Strong administrative and follow-up skills
• Confident, proactive approach with the ability to anticipate issues
• Excellent documentation and organisational ability
• Strong customer service, communication, and interpersonal skills