Job Description
About the Role
As a Service Advisor at Staff Solutions in Pinetown, you will be responsible for providing exceptional customer service to clients, managing workshop workflow, and ensuring efficient operations of our automotive repair facility.
Key Responsibilities
- Greet customers and assist with enquiries in a professional manner
- Open estimates and job cards for all work to be completed
- Ensure estimates are sent to clients via email and that telephonic approval is obtained within one hour of booking or vehicle arrival
- Consult with mechanics, foremen, or technical advisors regarding required repairs and alternative solutions where applicable
- Inform clients of available campaigns for their vehicles and upsell additional labour where relevant
- Verify warranty status, service or maintenance plans, and confirm whether work is covered or billable to the client
- Liaise with the Parts Department to ensure timely availability of required parts
- Obtain necessary order numbers and issue work authorisation to the Foreman and Technicians
- Provide clients with 4-hourly status updates and ensure job cards are accurately costed prior to vehicle release
- Explain all completed work to clients before collection and highlight any additional work required
- Maintain and distribute the daily workshop workflow sheet by close of business
- Monitor workshop efficiency reports, including hours allocated versus hours worked
- Control the gate pass system and ensure no vehicles leave the premises without payment in line with company policy
- Manage and coordinate workshop scheduling and workflow between departments
- Contact customers regarding service updates or vehicle collection times
- Maintain strong customer relationships to encourage repeat business
- Adhere to all company policies and procedures
- Send proof of payment to Accounts and ensure debtor transactions are accurately processed
Requirements
- Matric (Grade 12)
- Relevant training or qualifications as a Service Advisor or similar role
- Valid Code 8 driver’s licence
- Minimum 1–2 years’ experience in a similar position
- Strong understanding of automotive technology and the automotive industry
- Proficient in MS Excel and Evolve
- Ability to manage 20–25 job cards daily and maintain a maximum open WIP of 25 job cards
Qualifications
- (No qualifications mentioned in original description, therefore skipped)
Salary & Benefits
- (Salary information not mentioned in original description, therefore skipped)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Sales Jobs in Kwazulu-Natal
In Kwazulu-Natal, the automotive sales industry is typically characterised by a strong demand for skilled professionals to drive revenue growth and customer satisfaction. Generally, this involves working with car buyers to understand their needs, showcase the features and benefits of various vehicles, and ultimately closing deals.
Typically, salaries for automotive sales roles in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. Commonly, entry-level positions may offer salary ranges between R200 000 to R300 000 per annum, while more senior roles can command higher figures, often ranging from R400 000 to over R600 000 per year. However, it is essential to note that these are broad estimates, and actual salaries can differ significantly depending on individual circumstances.
Common skills required for automotive sales roles include strong communication and interpersonal skills, the ability to work under pressure, a solid understanding of product knowledge, and basic business acumen. Additionally, many employers also place a high value on candidates with experience in customer service, negotiation, and sales performance management. In some cases, proficiency in industry-specific software or technologies may also be beneficial.
The automotive industry is often found in sectors such as financial services, technology, manufacturing, and after-sales support. Many companies in these industries employ automotive sales professionals to drive revenue growth, expand their product offerings, and build strong customer relationships.
For those interested in pursuing a career in automotive sales, there are several opportunities for development and advancement. Typically, this involves starting in an entry-level role, working up the ranks through training and performance-based promotions, and eventually taking on leadership or management responsibilities. Common career progression paths may include roles such as sales team leader, product specialist, or even general manager of a dealership or distribution centre. With dedication and hard work, individuals with the right skills and attitude can build successful careers in this dynamic and rewarding field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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