Job Description
About the Role
The Polokwane End User Computing Team Lead will be responsible for leading a team of IT professionals, managing field service staff, and ensuring the delivery of high-quality operational services to customers. The successful candidate will have strong technical expertise, leadership skills, and excellent communication abilities.
Key Responsibilities
- Management of Field Service Staff
- Financial management in line with budgetary requirements
- Ensure team adherence to processes and policies
- Management of all assigned assets (team)
- Logistical management – Field service component
- Manage Leave Quota (team)
- Achieve productivity targets as set out in KPIs
- Facilitate team meetings at branch level
- Continuous learning through OEM certification and relevant training offerings
Requirements
- Grade 12 IT Qualification/Diploma/Degree
- 5 – 7 years IT related experience
- Understanding of Service Level Agreements
- Customer Service Management
- Relevant OEM certifications (HP, Dell, Lenovo)
- CompTIA A, CompTIA N, and CompTia S certifications
- ITIL v3/4 Foundation Certification (advantageous)
Qualifications
- Formal education/certifications: Please specify.
Salary & Benefits
- Maintain acceptable billability ratio
- Responsible for application and maintenance of assigned equipment
- Manage operational expenses
- Keep accurate record of related items (cell phone, over time, etc.)
- Manage and control boot-stock
- Maintain an area set aside for stock
- Receive and perform initial inspections
- Ensure the warranty repair claims are processed
Skills
- Leadership
- Communication
- Conflict Resolution
- Time Management
- Delegation
- Empathy
- Continuous Learning
- Accountability
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Capricorn
The IT and Computing industry is a dynamic and rapidly evolving field in Capricorn, South Africa, with a strong demand for skilled professionals to drive technological advancements and digital transformation. Typically, this region experiences a steady growth in the number of job opportunities in this sector, particularly in industries such as financial services, technology, and manufacturing.
The salary range for IT and Computing roles in Capricorn can vary widely depending on factors such as experience, company size, industry sector, and specific role requirements. Generally, common salary ranges for entry-level positions start at around R400 000 to R600 000 per annum, while senior or specialized roles can exceed R1 million to R2 million per year. However, it’s essential to note that actual salaries may differ due to various factors, such as the specific company’s budget, industry standards, and the candidate’s individual qualifications.
Common skills required for IT and Computing roles in Capricorn typically include proficiency in programming languages, data analysis, software development, network administration, cybersecurity, and project management. Many employers also place a strong emphasis on problem-solving, communication, and collaboration skills. Ongoing professional development is often expected to ensure candidates stay up-to-date with the latest technologies and industry trends.
The IT and Computing industry is commonly found in various sectors, including financial services, technology, manufacturing, healthcare, and education. These industries require professionals who can design, implement, and maintain complex systems, solve technical problems, and provide strategic guidance on digital transformation initiatives. As a result, career development opportunities are plentiful, with many companies offering training programs, mentorship schemes, and career progression paths for employees to grow professionally.
For job seekers in the Capricorn region, it’s essential to stay flexible, adaptable, and committed to ongoing learning and professional development. Building a strong network of contacts within the industry, staying up-to-date with industry trends, and developing transferable skills can help individuals navigate this dynamic field and achieve long-term career success.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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