| Date | 2024-10-06 |
|---|---|
| Job Title | Administration And Customer Services |
| Employer | More Information |
| Salary | Monthly |
| Category | Customer Service Support |
| Location |
Nelson Mandela Bay / Port Elizabeth |
Job Summary
Requirements:
Diploma or similar tertiary qualification (Required). Minimum of 5 years` experience in Customer Service, ideally in the Pharmaceutical / Veterinary industry (Beneficial). Unendorsed Drivers License and own transport (Required). Must be a South African Citizen with a valid South African identity document. Fluent in English and Afrikaans (speak, read, and write). Exceptional computer literacy, highly proficient in Microsoft Office, email, and internet. Must be comfortable with and keep up to date with technology. Excellent written and verbal communication skills, including drafting business correspondence and communicating at a high level with customers and suppliers. Must love animals, enjoy working with people, and have a passion for customer service. Responsibilities and expectations but not limited to: Develop and maintain solid, trusting relationships with clients. Handle customer orders, complaints, and queries with patience and compassion. Order from suppliers and source products as needed. Perform office administration tasks, including filing, debt collection, and credit checks. Prioritize and manage multiple tasks or projects simultaneously. Field incoming calls, chats, and emails, returning voicemails promptly. Identify customer needs and provide accurate information and solutions. Direct callers to appropriate departments when necessary. Generate sales leads and forward them to the branch manager. Build professional relationships with customers through excellent service. Follow up on customer queries and complaints. Collaborate with teams across departments to ensure customer satisfaction. Always adhere to company communication policies and procedures. Perform tasks with customer satisfaction as a priority. Assist sales reps with client-related tasks. Strategically plan to improve client outcomes. Collaborate with management to maximize profit through up-selling or cross-selling. Plan and present reports on client progress, goals, and initiatives. Meet all client deliverables within proposed timelines. Analyse client data for improved customer relationship management. Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.
Administration And Customer Services position available in Nelson Mandela Bay, Port Elizabeth. This job position was posted by . The job has been posted on 2024-10-06 in the Customer Service Support category
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