Port Elizabeth: Call Centre Agent (Telesales Exp) posted by Top Vitae
Posted on 2025-04-29 00:00:00
| Employer | Top Vitae |
|---|---|
| Category | Telecommunication |
| Location | Eastern Cape / Port Elizabeth |
Job Summary
As a Call Centre Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.
Duties and Responsibilities
- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
- Maintain a high level of professionalism and customer service etiquette in all interactions.
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
- Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Collaborate with team members and other departments to ensure consistent and effective customer support.
Requirements and Qualifications
- High school diploma or equivalent; college degree preferred.
- Telesales experience required
- Excellent written communication skills with a strong command of grammar and spelling.
- Previous customer service or chat support experience.
- Strong problem-solving skills and the ability to think quickly and logically.
- Proficiency in using computers and familiarity with chat and messaging platforms.
- Ability to multitask effectively and handle multiple chat conversations simultaneously.
- Empathy, patience, and a customer-focused attitude.
- Touch typing at 70 words per minute.
- Willingness to work flexible hours
- Team player with strong interpersonal skills.
- Ability to adapt to changing processes and technologies.
- Working hours – Monday to Friday 9am – 6pm.
Please consider your application unsuccessful if you have not received a response within two weeks of applying
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Port Elizabeth
More jobs in Eastern Cape
Browse Telecommunication Jobs
Browse Top Vitae Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Port Elizabeth: Real Estate Agent posted by AV Properties
JOIN OUR WINNING REAL ESTATE TEAM!Are you ambitious, self-motivated, and ready to earn BIG? A reputable estate agency is on the hunt for driven estate...
View Job
Real Estate Agent
Port Elizabeth: General Manager – Manufacturing posted by ZestWorx
A leading manufacturer is seeking a dynamic and experienced General Manager to oversee all aspects of the manufacturing operations. As the General Manager,...
View Job
General Manager – Manufacturing
Port Elizabeth: Sales people posted by Roberts Hall and Associates
Our well established Insurance Brokerage requires field sales people to sell and promote our range of Insurance products.NoCost to you.Education...
View Job
Sales people
Port Elizabeth: Sales Consultant – Ugently needed posted by Real Promotions PE
Real Promotions is expanding its Sales Department and looking for hardworking, energetic, and motivated individuals to help us reach our targets. Were...
View Job
Sales Consultant – Ugently needed
Port Elizabeth: Medical Receptionist – Port Elizabeth
Medical Receptionist Port Elizabeth Salary R 12-15k Per Month Purpose of Position Complement Recruitment are recruiting for a Medical Receptionist based in...
View Job
Medical Receptionist – Port Elizabeth
Port Elizabeth: Data Center Field Maintenance Technician
Experience Qualifications More than 5 years of experience in data center infrastructure construction or operation and maintenance management, and those who...
View Job
Data Center Field Maintenance Technician
Port Elizabeth: HR Controller
Purpose of the Role To provide efficient and professional HR support, ensuring compliance with company policies and employment legislation throughout the...
View Job
HR Controller
Port Elizabeth: Temporary Maintenance Technician (Body Shop/Production)
Requirements A National Nated Diploma National Diploma B TechB Eng. B Sc. Degree in Electrical Engineering Mechatronics. At least 5 years in vehicle...
View Job
Temporary Maintenance Technician (Body Shop/Production)
Port Elizabeth: Occupational Health Nurse
Occupational Health Nurse needed. in the Port Elizabeth area for 12 months Tuesdays and Thursdays for 5 hours in the mornings with a dispensing license. If...
View Job
Occupational Health Nurse
Port Elizabeth: Senior Software Developer (Hybrid)
You will form part of the Integration team and will regularly engage with your teammates and our clients to design, develop, test, implement and support the...
View Job
Senior Software Developer (Hybrid)
Port Elizabeth: Senior Accountant
Renowned Company is looking for a Senior Accountant to join their team Academic Qualifications Required Matric with Accounting at a Higher Grade BCom degree...
View Job
Senior Accountant
Port Elizabeth: Safety Officer
Key Performance Areas Business Protection - Monitor and enforce compliance with regulatory, ISO, and legal requirements across all sites. - Ensure the...
View Job
Safety Officer
Port Elizabeth: Assistant Setter
As the IMM Assistant Setter, you will be responsible for controlling plant operations, managing production resources, and ensuring the highest standards of...
View Job
Assistant Setter
Port Elizabeth: Stock Controller (IT Industry)
Requirements Matric certificate required. Further education in supply chain management, logistics, or a related field is a plus. Previous experience in...
View Job
Stock Controller (IT Industry)
Port Elizabeth: Health and Safety Consultant
Are you passionate about workplace safety and committed to creating safe, compliant environments? We are looking for skilled professionals to help clients...
View Job
Health and Safety Consultant
Port Elizabeth: EXTERNAL SALES POSITION
Our client is looking for a dynamic, well-groomed, sales driven go getter to join their team as an external sales executive. The applicants must be able to...
View Job
EXTERNAL SALES POSITION
Port Elizabeth: Stores Learnership for People Living with a Disablity
Stores Learnership Opportunity People Living with a Disability NQF Level 2 Wholesale and Retail 12-Month Fixed-Term Learnership Job Title Stores...
View Job
Stores Learnership for People Living with a Disablity
Port Elizabeth: Hotel Maintenance Upkeeper
DutiesRequirements Semi-Skilled individual who can work as an all-rounder, ensuring for the general up-keep of the hotel Ensuring the pool is well kept,...
View Job
Hotel Maintenance Upkeeper
Port Elizabeth: Production Supervisor
Requirements Matric Grade 12. Tertiary Qualification in Operations Management and Mechanical Engineering. Trade Test NQF 5 Advantageous. Certificate in...
View Job
Production Supervisor
Port Elizabeth: Electrician
We are seeking a skilled and reliable Electrician. The ideal candidate will be responsible for installing, maintaining, and repairing electrical systems and...
View Job
Electrician
Port Elizabeth: Fitter and Turner
Our client in the Manufacturing industry is seeking a Fitter and Turner. Ideal Candidate Qualifications Trade test qualification MatricN4 5 years of...
View Job
Fitter and Turner
Port Elizabeth: Electrical Estimations Coordinator
Duties Create conceptual engineering solutions for projects to meet the needs of the clients Analyse project specifications and provide accurate cost...
View Job
Electrical Estimations Coordinator
Port Elizabeth: Mechanical Artisan
If you are an experienced Mechanical Artisan with 10 years experience in welding, machines, assembly in the Automotive Industry we would like to hear from...
View Job
Mechanical Artisan
Port Elizabeth: General Manager
Education Matric essential, with a relevant postgraduate qualification being a bonus. Experience At least 5 years in a food service, warehouse logistics,...
View Job
General Manager
Port Elizabeth: Quality Specialist
Key Responsibilities Ensure compliance with industry quality standards, including IATF 16949. Assist in the development and implementation of quality...
View Job
Quality Specialist