Port Elizabeth: Debtors Clerk

We are seeking a detail-oriented and proactive Debtors Clerk to manage tenant accounts and ensure accurate and timely collections. This role requires excellent communication skills, strong organizational abilities, and the capacity to handle a high-volume, high-pressure environment. Key Responsibilities: Download and reconcile monthly debtors reports; manage all outstanding accounts. Contact tenants with outstanding balances via phone, email, SMS, WhatsApp, and other channels. Update clients with comprehensive feedback and actionable recommendations regarding outstanding accounts. Implement and monitor payment arrangements, due dates, and follow-ups. Maintain tracking systems for payment arrangements and collections. Issue letters of demand and manage notices for expiring letters. Follow up on accounts handed over to external tracing or debt collection agencies. Ensure accuracy in tenant statements, incoming payments, and account reconciliations. Update credit bureau profiles as required. Compile monthly invoices for collection fees and manage payment processing. Provide weekly and monthly reports on accounts and collection progress. Handle ad-hoc administrative tasks and participate in after-hours standby on a rotational basis. Requirements & Expectations: Ability to manage a large workload under pressure while maintaining accuracy and attention to detail. Proactive approach: anticipate needs, follow up before being prompted, and manage deadlines independently. Strong communication and interpersonal skills, with the confidence to ask difficult questions and handle sensitive situations respectfully. Analytical skills to review tenant accounts, assess payment histories, and provide sound recommendations to clients. Ability to collaborate effectively with internal departments to ensure efficient service delivery. Professionalism in all client interactions; no slang, shouting, or unprofessional behavior. Willingness to continually develop skills through training and legal courses relevant to the role. Ability to work independently, remain calm under pressure, and contribute positively to a team environment. Confidence in presenting products and solutions to clients. Flexibility and dedication to “going the extra mile” to achieve results. Ideal Candidate Profile: Experienced in managing debtors or tenant accounts in a high-volume environment. Comfortable managing multiple accounts, tenants, and client communications simultaneously. Detail-oriented, organized, and deadline-driven. Strong problem-solving and decision-making skills.