Port Elizabeth: Debtors Clerk / Controller posted by Profile Personnel

About the Role

Profile Personnel is seeking an experienced Debtors Clerk/Controller to join our team in Port Elizabeth. As a key member of our accounts department, you will be responsible for managing outstanding tenant accounts, ensuring timely payments, and providing excellent client service. If you have a passion for numbers, enjoy working under pressure, and are committed to delivering exceptional results, we want to hear from you.

Key Responsibilities

• Download and reconcile monthly debtors reports; manage all outstanding accounts.
• Contact tenants with outstanding balances via phone, email, SMS, WhatsApp, and other channels.
• Update clients with comprehensive feedback and actionable recommendations regarding outstanding accounts.
• Implement and monitor payment arrangements, due dates, and follow-ups.
• Maintain tracking systems for payment arrangements and collections.
• Issue letters of demand and manage notices for expiring letters.
• Follow up on accounts handed over to external tracing or debt collection agencies.
• Ensure accuracy in tenant statements, incoming payments, and account reconciliations.
• Update credit bureau profiles as required.
• Compile monthly invoices for collection fees and manage payment processing.
• Provide weekly and monthly reports on accounts and collection progress.
• Handle ad-hoc administrative tasks and participate in after-hours standby on a rotational basis.

Requirements

• Ability to manage a large workload under pressure while maintaining accuracy and attention to detail.
• Proactive approach: anticipate needs, follow up before being prompted, and manage deadlines independently.
• Strong communication and interpersonal skills, with the confidence to ask difficult questions and handle sensitive situations respectfully.
• Analytical skills to review tenant accounts, assess payment histories, and provide sound recommendations to clients.
• Ability to collaborate effectively with internal departments to ensure efficient service delivery.
• Professionalism in all client interactions; no slang, shouting, or unprofessional behavior.
• Willingness to continually develop skills through training and legal courses relevant to the role.
• Ability to work independently, remain calm under pressure, and contribute positively to a team environment.
• Confidence in presenting products and solutions to clients.
• Flexibility and dedication to going the extra mile to achieve results.

Qualifications

• Bachelor’s degree or equivalent qualification in Accounting, Law, or related field.

Contact Information

Should you wish to apply, please kindly email your CV through to Stacey Green at [email address]. Only shortlisted candidates will be contacted. Should you not receive a response within 14 days, please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.