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Port Elizabeth: IT Support posted by Tower Group

Port Elizabeth: IT Support posted by Tower Group

Posted on 2025-06-17 00:00:00

Employer Tower Group
Category Other Motoring
Location Eastern Cape  / Port Elizabeth

Job Summary

Our client in the automotive manufacturing industry is seeking a IT Support candidate to join their team based in Port Elizabeth

MINIMUM REQUIREMENTS

  • Grade 12 School Leaving Certificate.
  • National Diploma or Degree in Information Technology or equivalent
  • Minimum of 2-3 years in a similar role

MAIN JOB FUNCTIONS

  • Setup new users
  • Diagnose and solve user problems
  • Assist users in maximising our IT investment such as explaining Mimecast and email options to users
  • Provide users security training and awareness in conjunction with system tools
  • Ensure users log
  • Desktop support
  • LAN support, including printers, phones, scanners, IP devices like biometric clocking readers, Wi-Fi etc. Troubleshoot and log calls with suppliers
  • and communicate with head office
  • WAN support, be the onsite go to person for suppliers to liaise with regarding installations and repairs
  • Server administration is minimal in requirement. Following a procedure, adding users, changing passwords, administering disk space and file
  • permissions and assisting users with drive mappings
  • Anti-virus and Windows Updates these are centrally controlled; however, this post requires the employee to ensure systems are up to date and if not log this with head office and chase to get this completed timeously
  • Backups, to ensure all site backups are successful. These are centrally managed but administered locally.
  • Power/UPS (and generator where there is one), to ensure core services are running smoothly and report maintenance requirements to keep smooth power feeding existing core equipment at all times
  • Software licensing, report unlicensed software and maintain records of any specific local software purchased, such as CAD software.
  • Administrative duties will change from time to time.
  • Get quotes
  • Follow procurement process and follow-up with suppliers for paperwork and equipment or services
  • Assist suppliers where needed
  • Work as part of a team of IT support staff nationally
  • Assist more junior staff in the region
  • Participate in Continuous Improvement drives
  • Conduct general IT administration (Filing, records, etc.)
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