Job Description
About the Role
Our client in the automotive manufacturing industry is seeking a skilled IT Support professional to join their team based in Port Elizabeth. As an integral member of the IT support staff, you will be responsible for providing top-notch technical support to users, ensuring the smooth operation of our IT systems, and contributing to the overall success of the organization.
Key Responsibilities
- Setup new users
- Diagnose and solve user problems
- Assist users in maximising our IT investment such as explaining Mimecast and email options to users
- Provide users security training and awareness in conjunction with system tools
- Ensure users log
- Desktop support
- LAN support, including printers, phones, scanners, IP devices like biometric clocking readers, Wi-Fi etc. Troubleshoot and log calls with suppliers
- WAN support, be the onsite go to person for suppliers to liaise with regarding installations and repairs
- Server administration is minimal in requirement. Following a procedure, adding users, changing passwords, administering disk space and file permissions and assisting users with drive mappings
- Anti-virus and Windows Updates these are centrally controlled; however, this post requires the employee to ensure systems are up to date and if not log this with head office and chase to get this completed timeously
- Backups, to ensure all site backups are successful. These are centrally managed but administered locally.
- Power/UPS (and generator where there is one), to ensure core services are running smoothly and report maintenance requirements to keep smooth power feeding existing core equipment at all times
- Software licensing, report unlicensed software and maintain records of any specific local software purchased, such as CAD software.
- Administrative duties will change from time to time.
- Get quotes
- Follow procurement process and follow-up with suppliers for paperwork and equipment or services
- Assist suppliers where needed
- Work as part of a team of IT support staff nationally
- Assist more junior staff in the region
- Participate in Continuous Improvement drives
- Conduct general IT administration (Filing, records, etc.)
Requirements
- Grade 12 School Leaving Certificate.
- National Diploma or Degree in Information Technology or equivalent.
- Minimum of 2-3 years in a similar role.
Qualifications
No formal education/certifications are mentioned as requirements for this position.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Motoring Jobs in Eastern Cape
The Other Motoring sector in Eastern Cape, South Africa, is a rapidly growing industry with a diverse range of job opportunities available. Typically, this field encompasses the maintenance and repair of various types of vehicles, including cars, trucks, and motorcycles. Generally, individuals working in this sector require strong technical skills, attention to detail, and excellent communication abilities.
In terms of compensation, salaries for Other Motoring professionals in Eastern Cape are generally competitive, with broad salary ranges depending on factors such as experience, company size, and industry sector. Typically, entry-level positions can start within the R200 000 – R400 000 per annum range, while more senior roles may command salaries between R500 000 – R1 million per annum or more. However, please note that these figures are broad estimates and actual salaries may vary.
Common skills required for roles in this industry include mechanical aptitude, problem-solving abilities, physical stamina, and excellent customer service skills. Typically, individuals working in this field require a strong foundation in automotive repair and maintenance, as well as the ability to work independently and as part of a team. Computer-aided design (CAD) skills and knowledge of industry-specific software are also often beneficial.
The Other Motoring sector is commonly found in industries such as the manufacturing sector, technology industry, and financial services sector. Manufacturers, distributors, and service providers in these sectors often require skilled technicians to maintain their fleets and equipment.
Career development opportunities abound for those working in this field, with many positions offering potential for advancement and specialization. Typically, experienced technicians may have the opportunity to move into supervisory or management roles, while others may pursue further education and training to become master technicians or start their own businesses. With the right skills and experience, individuals can establish themselves as experts in their field and enjoy long-term career satisfaction and growth.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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