POSITION: TECHNICAL MANAGER AREA: PORT ELIZABETH A renowned Office Automation, Connectivity, Telecommunications and Security company in the Eastern Cape is currently seeking a Technical Manager to supervise and lead their team of Technicians that provide technical service-related support and installations and to ensure teamwork and customer satisfaction is driven. SKILLS AND QUALIFICATIONS: Minimum Grade 12 Experience in a Management capacity advantageous Basic networking experience Basic Microsoft office knowledge Yeastar, Samsung or Panasonic PABX experience Basic Mikrotik knowledge advantageous Certified in Hikvsion Advantageous Must be able to build site solutions i.e. complete site survey’s Flexible travel and office hours Valid Driver’s license Ability to speak English and Afrikaans advantageous with clear oral and written skills STAFF MANAGEMENT: Management of technicians Scheduling of the set-up and installations Organise workflow and ensure that employees understand their daily duties and which work has been delegated to them. Manage and maintain monthly standby roster and ensure after hour support of standby employees are in place. Train technicians or arrange for training on new products or product updates. Set goals for performance deadlines in ways that comply with the company’s vision. Utilise KPI metrics to help guide team performance through coaching. CUSTOMER SERVICE Attend to customer complaints and resolve or escalate issues accordingly and when necessary, recommend system improvements and/or replacements. Drive effective customer service and ensure quality of service is standardised across all technicians Create and maintain all relevant records, files and documentation required for seamless customer service Set up customer training after installations where necessary. Measure, monitor and maintain customer service and satisfaction.

This role is critical in ensuring high standards of service delivery, customer satisfaction, and efficient technical operations. Key Responsibilities Team & Operations Management Lead and manage a team of technicians responsible for installations and technical support. Oversee daily scheduling of installations and service tasks. Allocate workloads effectively and ensure team members understand their responsibilities. Maintain and manage the monthly standby roster and ensure effective after-hours support. Provide coaching and set performance goals in alignment with company objectives. Monitor team performance using KPI metrics and foster a culture of continuous improvement. Organise and facilitate technical training on new systems or product updates. Customer Service Resolve customer issues effectively and escalate where appropriate. Recommend system upgrades or replacements based on site assessments or service challenges. Ensure consistent, high-quality service delivery across all technical support functions. Maintain accurate service records, documentation, and customer files. Facilitate post-installation training sessions for customers when needed. Continuously monitor and improve customer satisfaction levels. Skills & Qualifications Minimum: Grade 12 (Matric) Advantageous: Previous experience in a managerial or supervisory role Basic networking knowledge Proficiency in Microsoft Office Experience with Yeastar, Samsung, or Panasonic PABX systems Basic understanding of Mikrotik (advantageous) Hikvision certification (advantageous) Strong technical knowledge and ability to conduct on-site surveys and build complete site solutions Willingness to travel and work flexible hours as required Valid drivers license Bilingual communication skills in English and Afrikaans (advantageous), with clear verbal and written ability