Port Elizabeth: Technical Manager

February 15, 2026 Jobs in Eastern Cape Central

Nelson Mandela Bay

IT / Computing / Software

Job Description

This role is critical in ensuring high standards of service delivery, customer satisfaction, and efficient technical operations. Key Responsibilities Team & Operations Management Lead and manage a team of technicians responsible for installations and technical support. Oversee daily scheduling of installations and service tasks. Allocate workloads effectively and ensure team members understand their responsibilities. Maintain and manage the monthly standby roster and ensure effective after-hours support. Provide coaching and set performance goals in alignment with company objectives. Monitor team performance using KPI metrics and foster a culture of continuous improvement. Organise and facilitate technical training on new systems or product updates. Customer Service Resolve customer issues effectively and escalate where appropriate. Recommend system upgrades or replacements based on site assessments or service challenges. Ensure consistent, high-quality service delivery across all technical support functions. Maintain accurate service records, documentation, and customer files. Facilitate post-installation training sessions for customers when needed. Continuously monitor and improve customer satisfaction levels. Skills & Qualifications Minimum: Grade 12 (Matric) Advantageous: Previous experience in a managerial or supervisory role Basic networking knowledge Proficiency in Microsoft Office Experience with Yeastar, Samsung, or Panasonic PABX systems Basic understanding of Mikrotik (advantageous) Hikvision certification (advantageous) Strong technical knowledge and ability to conduct on-site surveys and build complete site solutions Willingness to travel and work flexible hours as required Valid drivers license Bilingual communication skills in English and Afrikaans (advantageous), with clear verbal and written ability

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About IT / Computing / Software Jobs in Nelson Mandela Bay

The IT and computing industry is a growing sector in Nelson Mandela Bay, with many companies seeking skilled professionals to fill various roles. Typically, job seekers in this field can expect a high demand for talent, particularly in areas such as software development, data analytics, and cybersecurity. Generally, these professionals are in high demand across various industries.

Salary expectations for IT and computing professionals in Nelson Mandela Bay are often on the higher side, but can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within a salary range of R400 000 to R600 000 per annum, while senior roles can command salaries ranging from R1 200 000 to R2 500 000 or more, per annum. However, it’s essential to note that these figures are broad estimates and actual salaries can differ significantly depending on the specific employer and industry.

Common skills required for IT and computing roles in Nelson Mandela Bay include proficiency in programming languages such as Java, Python, and C++, as well as experience with database management systems like MySQL and MongoDB. Typically, strong analytical and problem-solving skills are also highly valued, as are excellent communication and teamwork abilities. Additionally, knowledge of cloud computing platforms like AWS and Azure is often desirable. In terms of industry sectors, common employers include the financial services sector, technology industry, manufacturing sector, and public sector organisations.

Career development opportunities for IT and computing professionals in Nelson Mandela Bay are numerous. Typically, career progression paths may involve moving from entry-level positions to senior roles within a company, or pursuing further education and training to specialise in a particular area. Many companies also offer opportunities for professional development through training programmes, mentorship schemes, and networking events.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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