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Pretoria: Call Centre Team Leader posted by AtripleA recruitment & temps

Date 2024-11-24
Job Title Call Centre Team Leader
Employer AtripleA recruitment & temps
More Information
Salary 13000
Category It Computer
Location Gauteng
/ Pretoria

Job Summary

Call Centre Team Leader (Media and Printing)

Location: Pretoria

Our client in the Media and Printing industry has an opening for a team leader in their call centre department.

They offer an exciting opportunity to be part of a company that has cutting edge technology and that delivers bespoke printing solutions. They strive to deliver excellent customer services.

Duties and responsibilities:
• Management of a 4- seat call centre, setting of goals, staff training and motivation.
• Implementing new policies and protocols that will improve client experience.
• Developing scripts and standardizing responses to create cohesion and effective communication.
• Dealing with complaints and resolving problems.
• Ensuring that online ordering issues (payment gateway, software issues) are dealt with immediately and effectively.
• Communicating effectively and professionally between production and the client.
• Maintaining a strong knowledge of company processes – understanding the delivery workflows, dispatch protocols, ordering and tracking software, company promotions, etc.
• Reporting to management on a weekly basis.

Qualifications:
• Minimum of 5 years call centre experience with 3 years of management/leadership experience
• Additional Knowledge of IT, printing, or photographic processes.
• The candidate must be fully bilingual in both English and Afrikaans

Send your CV and latest pay slip to AtripleA recruitment & temps
Call Centre Team Leader position available in Gauteng, Pretoria. This job position was posted by AtripleA recruitment & temps. The job has been posted as a free ad on 2024-11-24 at 16:08:43 in the It Computer category

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