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Pretoria: Call Coordinator

Pretoria: Call Coordinator

Posted on 2025-06-17 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location Tshwane  / Pretoria

Job Summary

REQUIREMENTS A recognized three-year Bachelors Degree / N Dip / B Tech or equivalent three-year qualification (minimum of 360 credits, NQF 6) in Information Technology. (2) years proven experience in the Information Technology field. Candidates with experience within a Service Desk and/or Desktop Support environment may receive preference. Knowledge / experience in ITIL v3 foundation will serve as an advantage Computer literacy in Microsoft Office. Knowledge of TCP/IP LAN, VPN, WAN and Wireless networking environments in a Linux and Microsoft environment including Firewall, intrusion detection, SSL/H and NAS/SAN. Knowledge of mainframe, Citrix, HP Superdome and Wintel data centre environments and related software/tools such as MOM, WSUS, Active Directory, Windows XP, Unix, Linux, Oracle and VMS. Knowledge of technical requirements for modern flexible working office environments and skills to operate as a consultant internally. Knowledge of Business Applications support services in an outsourced environment including escalations and root-cause analysis.

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