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Pretoria East: 1x Salon Manager URGENTLY needed by a busy Spa in PRETORIA EAST posted by Spa Sense

Pretoria East: 1x Salon Manager URGENTLY needed by a busy Spa in PRETORIA EAST posted by Spa Sense

Posted on 2025-07-27 00:00:00

Job Summary

REQUIREMENTS:

  • 3+ years’ experience in Salon, Spa, or Retail Management.
  • Leadership experience with the ability to coach and inspire teams.
  • A passion for skin health, customer experience, and professional beauty services.
  • Strong problem-solving, communication, and multitasking skills.
  • Ability to stay calm under pressure and create a positive team environment.
  • Comfortable with booking systems (ZENOTI experience a plus) and Stock Management.
  • MUST be able to communicate both in English & Afrikaans.

Key Responsibilities:

  • Lead and support a team of Therapists, Front Desk Staff, and Specialists.
  • Oversee daily salon operations, including appointments, service flow, and opening/closing procedures.
  • Ensure exceptional client service and handle client. escalations professionally.
  • Monitor and optimise staff schedules, KPIs, and performance.
  • Manage inventory, ordering, and stock accuracy (including online and in-store).
  • Drive client satisfaction and loyalty through personalised service and service recovery.
  • Coordinate staff training, brand knowledge sessions, and onboarding.
  • Maintain high hygiene, ambience, and brand presentation standards.
  • Collaborate on marketing, campaigns, and promotions execution.
  • Assist with administrative tasks, including supplier communication and invoice management.
  • Report weekly metrics, challenges, and wins to senior management.
  • Work retail hours, including weekends and public holidays, as part of a rotating schedule.

Click Go Apply to apply online!


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