Date | 2024-06-08 |
---|---|
Job Title | Clerk: Insurance |
Employer | AtripleA recruitment & temps More Information |
Salary | 13000 |
Category | Insurance And Investments |
Location |
Gauteng / Pretoria |
Job Summary
Pretoria
Clerk
13000
Our client in the Insurance industry is looking for a Clerk Complaints to register, administrate and communicate on complaints according to the company`s Complaint Resolution Policy and Procedure
Key responsibilities
1. Attend to Dispute Resolution (TCF)
• Provide administrative support for the effective handling and processing complaints, with the quality of complaints handled being maintained in accordance with client and compliance requirements
• Use the centralized complaints system accurately to effectively capture information for many purposes including monitoring and improvement purposes
• Prioritize workflow/tasks to ensure a reliable service to complainants is maintained at all times and that complaints are addressed within the turnaround standard
• Carry out investigations necessary to resolve noncomplex complaints to provide resolution. Use judgement to consider complaints objectively on behalf of the company and the complainant
• Refer complex complaints to complaints administrators or manager and complaints committee for resolution (including communicating to the complainant) • Maintain accurate records regarding all complaints including the logging, re-direction and referral of correspondence as appropriate
• Accurately draft and send standard correspondence to complainants including communication on acknowledgement, progress and final resolution of complaints
• Handle all follow up enquiries and administration in an effective and efficient manner with a high attention to detail
• Monitor and track complaints cases to identify blockers to the achievement of targets and quality review all complaint outcome letters before dispatch. Report deviations to the complaints manager
• Ensure all outcomes given to our complainants are fair and follow our regulatory guidelines • Liaise with complainants, institutions, managers and staff for the efficient resolution of client complaints. Deliver a superior client service at all times by building relationships based on trust and integrity
• Listen to complainants, understanding their needs and working with them to address their concerns and agree the appropriate solution
• Contribute to the continuous development of the team`s operational functions, systems and services
• Take responsibility for own learning and development, keeping up-to-date with all policy, procedural and regulatory developments, maintaining accreditation and making full use of available structured learning opportunities.
Requirements
• Matric
• Knowledge in complaints resolution
• 2 Years` Experience in the Insurance Industry
• LTIA, FAIS, FICA (not limited)
Send your CV and latest pay slip to AtripleA recruitment & temps
Clerk: Insurance position available in Gauteng, Pretoria. This job position was posted by AtripleA recruitment & temps. The job has been posted as a premium ad on 2024-06-08 at 07:17:32 in the Insurance And Investments category
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