Pretoria East: 1x Salon Manager URGENTLY needed by a busy Spa in PRETORIA EAST posted by Spa Sense
Posted on 2025-07-05 00:00:00
| Employer | Spa Sense |
|---|---|
| Category | International Beauty/Wellness |
| Location | Gauteng / Pretoria East |
Job Summary
- 3+ years’ experience in Salon, Spa, or Retail Management.
- Leadership experience with the ability to coach and inspire teams.
- A passion for skin health, customer experience, and professional beauty services.
- Strong problem-solving, communication, and multitasking skills.
- Ability to stay calm under pressure and create a positive team environment.
- Comfortable with booking systems (ZENOTI experience a plus) and Stock Management.
- MUST be able to communicate both in English & Afrikaans.
Key Responsibilities:
- Lead and support a team of Therapists, Front Desk Staff, and Specialists.
- Oversee daily salon operations, including appointments, service flow, and opening/closing procedures.
- Ensure exceptional client service and handle client. escalations professionally.
- Monitor and optimise staff schedules, KPIs, and performance.
- Manage inventory, ordering, and stock accuracy (including online and in-store).
- Drive client satisfaction and loyalty through personalised service and service recovery.
- Coordinate staff training, brand knowledge sessions, and onboarding.
- Maintain high hygiene, ambience, and brand presentation standards.
- Collaborate on marketing, campaigns, and promotions execution.
- Assist with administrative tasks, including supplier communication and invoice management.
- Report weekly metrics, challenges, and wins to senior management.
- Work retail hours, including weekends and public holidays, as part of a rotating schedule.
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