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Pretoria East: Call Center Team Leader posted by PlaceTalent

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Job Description

Minimum Requirements:

  • Pharmacist’s Assistant Post-Basic Certificate preferred
  • Strong leadership and interpersonal skills
  • Excellent communication and problem-solving abilities
  • Ability to work under pressure and meet performance targets
  • Knowledge of relevant health industry regulations and best practices

Key Accountabilities:

  • Lead, motivate, and mentor a team of customer service representatives to achieve performance targets and exceed customer expectations.
  • Monitor team performance through KPIs and quality metrics, providing regular feedback and coaching to improve individual and team results.
  • Conduct training sessions for new and existing team members, ensuring they are well-equipped to handle customer inquiries effectively and professionally.
  • Efficiently manage call center workflow, ensuring smooth operations and adherence to schedules.
  • Handle escalated customer inquiries or complaints with professionalism and a focus on resolution.
  • Generate and analyze performance reports to identify trends and areas for improvement, making data-driven decisions to enhance team productivity and customer satisfaction.
  • Maintain quality assurance standards to ensure consistent service quality and adherence to company policies and procedures.
  • Foster open communication within the team and act as a liaison between the team and senior management, conveying feedback, challenges, and opportunities.
  • Ensure team members comply with company policies, procedures, and compliance requirements.

Please apply directly by clicking the apply button or visiting www.********.co.za for more exciting opportunities.

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If you have not received a response within one week, please consider your application unsuccessful. Your CV will be kept on file for any further suitable positions.



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