Pretoria East: Call Center Team Leader posted by PlaceTalent
Posted on 2025-09-13 00:00:00
| Employer | PlaceTalent |
|---|---|
| Category | Client Services/Sales Support |
| Location | Gauteng / Pretoria East |
Job Summary
- Pharmacist’s Assistant Post-Basic Certificate preferred
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
- Ability to work under pressure and meet performance targets
- Knowledge of relevant health industry regulations and best practices
Key Accountabilities:
- Lead, motivate, and mentor a team of customer service representatives to achieve performance targets and exceed customer expectations.
- Monitor team performance through KPIs and quality metrics, providing regular feedback and coaching to improve individual and team results.
- Conduct training sessions for new and existing team members, ensuring they are well-equipped to handle customer inquiries effectively and professionally.
- Efficiently manage call center workflow, ensuring smooth operations and adherence to schedules.
- Handle escalated customer inquiries or complaints with professionalism and a focus on resolution.
- Generate and analyze performance reports to identify trends and areas for improvement, making data-driven decisions to enhance team productivity and customer satisfaction.
- Maintain quality assurance standards to ensure consistent service quality and adherence to company policies and procedures.
- Foster open communication within the team and act as a liaison between the team and senior management, conveying feedback, challenges, and opportunities.
- Ensure team members comply with company policies, procedures, and compliance requirements.
Please apply directly by clicking the apply button or visiting www.********.co.za for more exciting opportunities.
If you have not received a response within one week, please consider your application unsuccessful. Your CV will be kept on file for any further suitable positions.
Click Go Apply to apply online!
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