Job Description
Role Overview:
We are seeking a dedicated and technically proficient Field Support Technician to join our dynamic IT support team. This role is pivotal in delivering Tier 1 and Tier 2 technical support services to our clients, both remotely and on-site. The ideal candidate will possess a strong foundation in IT support, excellent problem-solving skills, and a commitment to providing exceptional customer service.
Key Responsibilities:
- Technical Support: Provide Tier 1 and Tier 2 support for hardware, software, and network issues, ensuring timely resolution both remotely and on-site.
- Help Desk Management: Monitor, manage, and resolve help desk tickets efficiently, maintaining accurate records of issues and solutions.
- Equipment Handling: Manage stock collections and perform installations of IT equipment at client sites.
- Site Maintenance: Conduct routine maintenance and inspections at customer sites to ensure optimal system performance.
- Documentation: Maintain comprehensive documentation of customer site configurations, support activities, and technical procedures.
- Issue Escalation: Identify and escalate complex technical issues to Tier 3 support or management as necessary.
- Additional Duties: Undertake any other reasonable tasks or projects as required to support the IT operations.
Preferred Skills & Attributes:
- Technical Proficiency: Experience in Windows Desktop support environments.
- Certifications: Possession of CompTIA A+ and Network+ certifications.
- Software Knowledge: Familiarity with Microsoft 365 and email systems.
- Communication Skills: Strong verbal and written communication abilities in both English and Afrikaans.
- Licensing: Valid driver’s license is mandatory.
- Personal Attributes: Self-motivated, detail-oriented, and capable of working independently or collaboratively within a team.
Additional Information:
- Travel Requirements: Regular travel to client sites is required; candidates must be comfortable with fieldwork.
- Work Schedule: Flexibility to work outside standard business hours when necessary to address critical issues.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Keep track of all your job applications in a spreadsheet, including company names and application dates.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
South Africa: Sous Chef – Luxury Island Resort – Madagascar | Lb posted by Kendrick Recruitment
Are you a culinary visionary ready to make your mark on the world of luxury hospitality? Kendrick Recruitment is now…
View JobSouth Africa: Senior Field Guide – Luxury Private Game Lodge – Northern Zululand, Kzn | Lvdw posted by Kendrick Recruitment
Senior Field Guide Wanted! Join a luxury private game lodge in Northern Zululand, KZN, and take your safari career to…
View JobSandton: Private Chef / Butler Hyde Park posted by Chefs Recruit
Private chef / Butler Hyde Park House hold seeks highly skilled chef butler to join team, Candidate should be well…
View JobCape Town Region: Head Chef Qatar posted by Chefs Recruit
Head Chef Qatar Large Restaurant group with upmarket casual dining restaurants to high end dinning, around the Arabian gulf. To…
View JobSouth Africa: Field Guide – Luxury Private Game Lodge – Northern Zululand, Kzn | Lvdw posted by Kendrick Recruitment
Field Guide Wanted! – Luxury Private Game Lodge | Northern Zululand, KZN Step into the bush and join a luxury…
View JobSouth Africa: Field Guide & Foh Couple – Luxury Lodge – Greater Kruger | Lvdw posted by Kendrick Recruitment
Calling All Safari Lovers! Kendrick Recruitment is on the hunt for a dynamic FOH & Field Guide couple to join…
View Job
Browse Employers
Job Alerts