Pretoria: Food & Beverage Manager – Front of House

About the Role

The Centurion Country Club is seeking a dynamic and experienced Food & Beverage Manager to join their leadership team and take full ownership of their Front of House operations. As Head of Department, you will be responsible for the strategic and operational management of all guest-facing food and beverage services across the Club.

Key Responsibilities

• Oversee all FOH outlets ensuring consistency in service, quality, and presentation
• Manage daily operations across all outlets and public areas
• Develop and implement service SOPs for consistency across all outlets
• Manage member/guest complaints effectively, turning challenges into opportunities
• Maintain a comprehensive understanding of the Centurion member and guest journey
• Lead, schedule, and evaluate FOH staff using a Management By Walking Around (MBWA) approach
• Provide ongoing training, mentorship, and professional development for FOH staff
• Enforce grooming, uniform, and presentation standards always
• Drive a culture of accountability, positivity, and teamwork
• Monitor staff time & attendance via ERS Biometric system
• Manage bar operations and beverage service standards across all outlets
• Develop beverage menus, promotions, and upselling strategies
• Ensure proper stock control, FIFO rotation, and storage practices
• Oversee retail shop operations including product selection, merchandising, and sales targets
• Build strong supplier relationships for beverages and retail products
• Develop and manage FOH departmental budgets with annual forecasting
• Implement stringent stocktaking and inventory controls on a monthly basis
• Provide accurate and timely financial reporting to GM / Financial Manager
• Plan, coordinate, and execute FOH service for Club events, functions, and corporate bookings
• Create packages, promotions, and beverage pairings to enhance member experience
• Oversee service standards during golf days, tournaments, and special functions
• Ensure compliance with the Occupational Health & Safety Act for all FOH operations
• Maintain hygiene, cleanliness, and safety standards across all outlets

Requirements

Relevant tertiary qualification in Hospitality Management, F&B Management, or equivalent. Minimum 5 years’ experience in a senior F&B or FOH management role. Experience in a country club, hotel, or similar premium hospitality environment preferred.

Qualifications

No specific qualifications mentioned in the original job description.

Salary & Benefits

Salary details not provided in the original job description.