Pretoria: General Manager – Fine Dining Restaurant posted by ICTEngage

Job Overview:
The General Manager is responsible for overseeing and managing all aspects of the restaurants operations to ensure a world-class dining experience for guests. This role requires a strong leader with experience in fine dining, who can drive sales, manage staff effectively, maintain operational excellence, and create a welcoming and professional environment for both guests and employees.

Key Responsibilities:

1. Operations Management

• Oversee daily restaurant operations, ensuring smooth and efficient functioning across front-of-house and back-of-house.

• Organize and supervise staff shifts, ensuring proper coverage and operational efficiency.

• Monitor operations closely and initiate corrective actions as needed to maintain high standards.

• Implement new ideas to improve productivity, service efficiency, and upselling opportunities.

2. Guest Experience & Service Excellence

• Deliver superior guest services by maintaining a high standard of hospitality.

• Ensure guest satisfaction through proactive engagement and service quality.

• Develop strong relationships with regular customers to encourage repeat visits.

• Respond efficiently to customer questions, feedback, and complaints, ensuring resolutions that uphold the restaurants reputation.

3. Staff Management & Development

• Hire, train, and evaluate staff performance to build a motivated and high-performing team.

• Lead by example and delegate responsibilities effectively to ensure accountability.

• Nurture a positive working environment that encourages teamwork, engagement, and professional growth.

4. Culinary & Menu Oversight

• Ensure that the Executive Chef maintains food quality, adheres to food cost requirements, and manages inventory efficiently.

• Monitor that new specials are introduced on a two-week rotation to maintain guest interest.

5. Financial & Cost Control

• Control restaurant costs and minimize waste to optimize profitability.

• Manage restaurant supplies and ensure suppliers provide quality products.

6. Marketing & Community Engagement

• Post new developments, specials, and events on social media to engage customers.

• Represent the restaurant at local food events and community activities to enhance visibility and reputation.

Qualifications & Skills:

• Proven experience in a management role within a fine dining restaurant.

• Strong leadership and team management skills.

• Excellent interpersonal and communication abilities.

• Ability to handle customer complaints professionally and diplomatically.

• Strong financial acumen with experience controlling costs, inventory, and budgeting.

• Knowledge of social media marketing and community engagement.

• Highly organized with the ability to multitask and manage competing priorities.

Personal Attributes:

• Passion for hospitality and delivering exceptional guest experiences.

• Problem-solving and decision-making capabilities under pressure.

• Professional, approachable, and enthusiastic personality.

• Strong work ethic and commitment to excellence.

Performance Metrics:

• Guest satisfaction scores and repeat customer rates.

• Staff retention, engagement, and performance evaluations.

• Achievement of sales targets and cost control objectives.

• Positive representation and engagement in the local community.