Pretoria: IT Manager

Role Our client is looking for a capable and hands-on IT Manager to lead their IT function at the company Classic Support Centre. This is an opportunity to play a key role in ensuring that their technology environment is secure, reliable, and aligned with business needs. You will be responsible for the day-to-day management of IT infrastructure, systems, and support services, while leading a small team, managing vendors, and delivering projects that support operational excellence and ongoing improvement across the business. What you will do Ensure reliable IT operations and infrastructure, including planning, maintenance, and backup processes. Oversee systems and application management, including in-house development. Assess and prioritise system requests in line with business needs and allocate resources accordingly. Manage IT support and help desk operations to ensure timely and effective user support. Lead and deliver IT projects from planning through to implementation. Manage vendors and service level agreements (SLAs). Oversee IT security and compliance, ensuring data integrity and system protection. Manage financial and administrative aspects of the IT department, including budgets, cost control, procurement, and reporting. Lead and develop the IT team. Stay up to date with emerging trends and technologies, identify opportunities within the business, and recommend appropriate improvement initiatives. Minimum Requirements Bachelors degree, preferably in Computer Science or Information Systems At least 3 years experience in a management role Proven project management experience within an IT environment Demonstrated experience managing IT infrastructure and third-party service providers At least 5 years relevant IT experience (e.g., networks, telecommunications, systems support) Preferred Requirements (Advantageous) Certification in project management or IT management Exposure to IT service management frameworks (e.g. ITIL) Experience in hybrid cloud environments Experience managing development teams Key Competencies Strong interpersonal and written and verbal communication skills Ability to work independently and take initiative Effective time and resource management Strong decision-making ability with sound business judgement Ability to prioritise in a dynamic environment Solid technical background Strong systems thinking, business analysis, and problem-solving skills Good understanding of IT security best practices Familiarity with development and management methodologies (e.g. Agile) Receptive to feedback and open to continuous improvement Commitment to ongoing learning and professional growth Confidence presenting to executive stakeholders Strong relationship-building skills Proven leadership capability Adaptable and able to work under pressure High level of integrity and reliability Special Requirements This role requires occasional after-hours support and may involve limited local travel.