Pretoria: Spa and Guest House Coordinator (Hospitality) posted by AtripleA recruitment & temps

About the Role

Our client in the Hospitality Industry is seeking a highly skilled and experienced Spa and Guest House Coordinator to join their team at Rieton Dale. The ideal candidate will be responsible for ensuring seamless guest experiences, managing daily operations, and supporting company operations.

Key Responsibilities

• Serve visitors by greeting, welcoming, and directing them appropriately.

• Notify company personnel of visitor arrival.

• Maintain security and telecommunications system.

• Inform visitors by answering or referring inquiries.

• Direct visitors by maintaining employee and department directories.

• Maintain security by following procedures and monitoring logbook.

• Operate telecommunication system by following manufacturer’s instructions for house phone and console operation.

• Keep a safe and clean reception area by complying with procedures, rules, and regulations.

• Support continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

• Support company operations by maintaining office systems and supervising staff.

• Maintain office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing, and approving supply requisitions.

• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.

• Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.

• Completes operational requirements by scheduling and assigning employees, following up on work results.

• Keeps management informed by reviewing and analysing special reports; summarizing information; identifying trends.

• Supervise support staff, such as cooks and housekeepers and direct their daily duties.

• Keeping track of lodging inventory and cleanliness.

• Maintaining records of incoming and outgoing guests, double-checking guest house maintenance work, and attending to guests’ personal requests.

• Managing staff, overseeing facility maintenance, developing budgets, and creating marketing and promotions campaigns.

• Interact directly with customers to resolve issues and ensure satisfaction with spa and BnB services and personnel.

• Creating event proposals which fit client requirements and presenting proposals by deadline.

• Maintaining a working relationship with vendors and venues.

• Plan event aspects, such as seating, dining, and guest list.

• Delegating event planning tasks to other staff members where necessary.

• Coordinating event entertainment, including music, performers, and guest speakers

• Stay under budget while planning event specifications.

• Issue invoices and collecting payments in a timely manner and creating comprehensive and readable financial reports.

• Managing and overseeing events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff and organising vendors.

• Communicating with marketing team to create effective advertisements for each event, and when necessary crafting marketing materials such as print and Internet advertisements for individual events.

• Anticipating and planning for different scenarios

• Creating sales opportunities for future events during client liaisons and during events, including possessing a strong working knowledge of the company to further these sales opportunities.

• Planning multiple events at once

• Supervising all store operations like scheduling, training, ordering supplies, opening, and closing store and keeping a record of the cash register and cash deposits.

• Manage daily operations of the Spa and Air BnB including placing and tracking orders for supplies and equipment.

Requirements

### Skills

• Basic computer systems and software

• Microsoft Office applications, such as Word and Excel, SAGE – Accounting and financial software

• Social media

As part of their advertising/promotions/marketing responsibilities, use social media platforms such as Twitter or Facebook to communicate information about the establishments and it is imperative that they have more than a basic knowledge about social media.

### General Skills

• Telephone Skills

• Good Verbal Communication

• Professionalism

• Customer Focus

• Office Organization

• Supply management

• Tracking budget expenses

• Managing processes

• Developing standards

• Promoting process improvement

• Inventory control

• Reporting skills

Qualifications