Pretoria: Spa and Guest House Coordinator (Hospitality) posted by AtripleA recruitment & temps

About the Role

Our client in the Hospitality Industry is seeking a highly skilled Spa and Guest House Coordinator to join their team at Rieton Dale. The successful candidate will be responsible for ensuring a seamless experience for visitors, maintaining the security and telecommunications system, and supporting company operations.

Key Responsibilities

• Serve visitors by greeting, welcoming, and directing them appropriately.

• Notify company personnel of visitor arrival.

• Maintain security and telecommunications system.

• Inform visitors by answering or referring inquiries.

• Direct visitors by maintaining employee and department directories.

• Maintain security by following procedures and monitoring logbook.

• Operate telecommunication system by following manufacturer’s instructions for house phone and console operation.

• Keep a safe and clean reception area by complying with procedures, rules, and regulations.

• Support continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

• Support company operations by maintaining office systems and supervising staff.

• Maintain office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing, and approving supply requisitions.

• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.

• Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.

• Completes operational requirements by scheduling and assigning employees, following up on work results.

• Keeps management informed by reviewing and analysing special reports; summarizing information; identifying trends.

• Supervise support staff, such as cooks and housekeepers and direct their daily duties.

• Keeping track of lodging inventory and cleanliness.

• Maintaining records of incoming and outgoing guests, double-checking guest house maintenance work, and attending to guests’ personal requests.

• Managing staff, overseeing facility maintenance, developing budgets, and creating marketing and promotions campaigns.

• Interact directly with customers to resolve issues and ensure satisfaction with spa and BnB services and personnel.

• Creating event proposals which fit client requirements and presenting proposals by deadline.

• Maintaining a working relationship with vendors and venues.

• Plan event aspects, such as seating, dining, and guest list.

• Delegating event planning tasks to other staff members where necessary.

• Coordinating event entertainment, including music, performers, and guest speakers

• Stay under budget while planning event specifications.

• Issue invoices and collecting payments in a timely manner and creating comprehensive and readable financial reports.

• Managing and overseeing events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff and organising vendors.

• Communicating with marketing team to create effective advertisements for each event, and when necessary crafting marketing materials such as print and Internet advertisements for individual events.

• Anticipating and planning for different scenarios

• Creating sales opportunities for future events during client liaisons and during events, including possessing a strong working knowledge of the company to further these sales opportunities.

• Planning multiple events at once

• Supervising all store operations like scheduling, training, ordering supplies, opening, and closing store and keeping a record of the cash register and cash deposits.

• Manage daily operations of the Spa and Air BnB including placing and tracking orders for supplies and equipment.

Requirements

### Skills

• Basic computer systems and software

• Microsoft Office applications, such as Word and Excel, SAGE – Accounting and financial software

• Social media

As part of their advertising/promotions/marketing responsibilities, use social media platforms such as Twitter or Facebook to communicate information about the establishments and it is imperative that they have more than a basic knowledge about social media.

### General Skills

• Telephone Skills

• Good Verbal Communication

• Professionalism

• Customer Focus

• Office Organization

• Supply management

• Tracking budget expenses

• Managing processes

• Developing standards

• Promoting process improvement

• Inventory control

• Reporting skills

Qualifications

No specific qualifications mentioned.

Salary & Benefits

Salary: R15 000.00