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Pretoria: Specialist: Change And Release Management

Date 2024-10-27
Job Title Specialist: Change And Release Management
Employer
More Information
Salary
Category It Computing Software
Location Tshwane
/ Pretoria

Job Summary

Key Performance Areas Change Control – Creates and Maintains Policies and processes relating to Change Control Management – Drives adoption of policies and procedures – Chairs Change Advisory Board – Compiles the CAB meeting agenda and minutes – Engages IT and stakeholders for necessary arrangements for system downtime – Validates all information is correct and change meet the requirement before approving it for tabling at the CAB – Conducts annual reviews of Change control policies – Conducts training for Change Control processes – Provides support for Change control during audits – Identify and highlight risks addressed in CAB – Provided monthly reports on changes – Communicates regular with stakeholders on high impact or emergency changes – Compiles trend analysis reports on change results – Ensures that SACM has updated all necessary configuration items before closing off changes Release Management – Creates and Maintains Policies and processes relating to release management – Drives adoption of policies and processes – Facilitates the release schedules and arrangements with business stakeholders – Ensures relevant stakeholders are available to assist with post implementation testing – Ensures all information post a release is documented on changes – Provides visibility to Management and Stakeholders on successful and failed changes – Setup meetings for releases General – Provides support to ITSM – Provides support to incident and problem management – Provides support to ITAM teams Formal Education: – Matric – Degree or relevant qualification in Information technology or similar Technical/ Legal Certification: – A – ITIL Foundation – ITIL Asset Management (Advantage) – ITIL Release Control and Validation V3 – ITIL Service Transitioning V3 – ITIL V4 Create, deliver and Support (Advantage) – ITIL V4 Drive Stakeholder Value (Advantage) – Kepner Tregoe problem solving or similar (Advantage) – Advanced Microsoft Office Experience: – 3 years experience working with Change Control and Release Management – IT environment (Advantage)

Specialist: Change And Release Management position available in Tshwane, Pretoria. This job position was posted by . The job has been posted on 2024-10-27 in the It Computing Software category

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