Pretoria: Specialist: Network & Voice posted by Isilumko Staffing

Provide support and maintain VOIP infrastructure
Monitor voice servers (Cisco and Real Connect), SIP trunks and gateways for problems (Switchboard system, Cisco Call mangers, Cisco Transcoders, Cisco Session Boarder Controllers, and Cisco voice gateways)
Create user profiles for Cisco phones; add Cisco phones and user profiles to the CUCM; assign users to relevant groups, create hunting groups, assist users with logins and configuration of forwarding options.
Create user profiles for Real Connect soft phones; install and configure Real Connect soft phones, setup user extensions, allocate users to relevant groups/campaigns and create forwarding options.
Install, support, and maintain Cisco VOIP infrastructure.
Log calls, follow up and escalate any system related issues with the vendors for the Real Connect system and Cisco IP telephony system.
Assist with integrations with external parties for automatic loading of leads and create different campaigns (SMS campaigns, TV ads etc.)
Provide support to end-users for Cisco handsets and Real Connect soft phones.
Provide IP Telephony troubleshooting of the companys telephony system (Cisco).
Configure and support Polycom and Cisco teleconferencing systems.
Support and maintain billing system (voice engine) and assist users with telephone billing queries.
Monitor recording of calls on Cisco handsets and Real Connect system.
Ensure that voice loggers/recordings servers are operational and attend to any errors/issues.
Provide end to end support for the Real Connect telephony system and Cisco IP telephony system.
Conduct weekly Cisco IP telephony and Real Connect system back-ups.

Configure, troubleshoot, and monitor LAN/WAN infrastructure
Assist with troubleshooting of issues on Cisco switches and network links when problems occur at the branches countrywide.
Configure, support, and maintain Cisco switches on the LAN.
Assist with setting up of cross-connects.
Assist with setting up of new network links for the Assupol branches, monitor existing network links and troubleshoot any network performance issues.
Manage and update the network monitoring system with all the network devices.
Create and update architectural diagrams for the companys IPT system.
Perform traffic analysis on switch trunk interfaces.
Cisco switches configuration files backups when changes occur.

Liaise and correspond with 3rd party suppliers
Apply for services with all our external providers (network links, telephony system etc.)
Obtain quotations from suppliers and assist with the procurement process.
Ordering of Cisco handsets and switches.
Conduct proof of concepts when required.
Report and follow up on faulty network links and telephony system issues with the relevant vendors.

Reporting
Submit monthly network performance reports.
Submit monthly telephony system performance reports.

Qualification & Experience

• IT related degree/diploma
• Technical/Legal Certification
  CCNA Voice
  CCNA/CCNPF Routing & Switching (Advantage)
  CCNA Wireless (Advantage)
• IT experience of 1 – 4 years minimum
• Insurance industry experience of 3 years (Advantage)