Pretoria: Sub-Product Owner-Uem

Date	2024-08-20
Job Title	Sub-Product Owner-Uem
Employer	More Information
Salary
Category	It Computing Software
Location	Tshwane / Pretoria

Job Summary

ESSENTIAL SKILLS REQUIREMENTS: Basic knowledge of ITIL and ITSM such as Problem-Incident-Change processes Expertise in agile development and DevOps incl. JIRA / Confluence · Knowledge of current IT architectures, vendors, and trends. Project and Start-up Management experience ADVANTAGEOUS SKILLS REQUIREMENTS: · Experience in operation of Linux Servers and/or Windows Servers · Experience in Windows Client OS, GPO and patch management · Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services, Google Cloud Services) · Experience with Scripting (Powershell, Bash etc.) · Experience with monitoring solutions (SCOM, Dynatrace, Site24/7 etc.) · Experience with SQL (MS, Oracle etc.) · Experience with Jira and Confluence · Analytical thinking skills Professional communication and documentation skills WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE? · Degree in Information Systems or equivalent experience · ITIL certification (advantageous) · Any Scrum certification (advantageous) · Minimum of 5 years of IT operations experience · Minimum of 3 years of ITIL work experience. · Minimum of 3 years of Scrum work experience · Minimum of 5 years in a Team Lead / Agile Master environment WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES? Be part of a global team responsible for the development and operation of the Digital Workspace that includes the product Unified Endpoint Management (UEM). Be involved in the maintenance and operation of a global Digital Workspace infrastructure for virtual devices. · Be a maintenance and operations focused team member for our cloud and on premises UEM platforms. · Make sure that the infrastructure for UEM platforms run smoothly · Actively work on constantly improving operational excellence including automation and proactive monitoring approaches · Collaborate with an international product team, external providers, vendors and end-users. · Treat security as a first-class citizen · Work closely with stakeholders, development teams in constantly improving our UEM platforms stability and availability · Work with other IT teams on integration of new features and components · Main function: · Be responsible for the operations and standardization of the enterprise UEM infrastructure, platform and components. · Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams · Continuously work on improving the operational stability · Work on automation of platform operations, troubleshooting and maintenance topics Sub-Product Owner: · Working closely with the Unified Endpoint Management Product Owner and the Line manager to steer and support the feature team(s) from a technical point of view. · Manage a technical team in the Sub Product Owner role to fulfil the prioritized requirements using agile methodologies. · Collaborate with Business and IT Product Owners and colleagues across multiple products and countries. · Be the first point of contact for product owners, operations teams and testers regarding any queries relating to requirements and tech quality · Guide the team on how to promote efficiency out of self-organized teams. · Monitor team development progress and ensure that user stories are completed on time. · Timely escalations of Sub Product risks to the Product Owners if timelines, deliverables, or operational goals cannot be fulfilled · Forecast and plan for resources, infrastructure, and licenses for the team in coordination with the Product Owner and Line manager in charge. · Assist to ensure stability of systems and adherence of the team to Groups Operations standards. · Assist to maintain a stable Operations standby list for the team. · Assist Product Owner in identifying tech resource gaps within the team. · Assist Product Owner in identifying additional training required within the teams · Mentor team · Ensure quality and up to date content of the knowledge base for the sub-product · Ensure quality and up to date content of the Sub-Product and compliancy required documentation · Manage Problem, Incident and Change process for dedicated ITSM service · Upon demand willing to work on weekends (changes) · Keep documentation up to date in all relevant systems (e. g. as is configuration CMDB/Application Instance Wizard, to be configuration Connect IT, knowledge database resolveIT) · Attend and moderate operation meetings · Coordinate external contractors · Manage security vulnerabilities

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Sub-Product Owner-Uem position available in Tshwane, Pretoria. This job position was posted by . The job has been posted on 2024-08-20 in the It Computing Software category

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