Job Description
About the Role
Our client is searching for a passionate and qualified individual to expand its dynamic team for enhancement of services to the clients. We are seeking a highly motivated, technically proficient Systems & Client Support Specialist to support our real-time processing platform.
Key Responsibilities
- Assist the MMS Product Owner with client queries by providing responsive technical support and guidance.
- Perform initial client integration support.
- Build and maintain strong, professional relationships with stakeholders across multiple banks and partners (internal and external).
- Log incidents with the relevant financial institution and follow up until resolution.
- Investigate and resolve system and client issues using tools such as SQL, log analysis, and monitoring platforms.
- Provide support for complex issues requiring data investigation and root cause analysis.
- Escalate unresolved technical issues with comprehensive documentation.
- Query and analyse data using SQL to identify trends or discrepancies.
- Work with multiple file formats, including JSON, XML (Proprietary and ISO 20022), flat files, and CSV.
- Monitor, process, and troubleshoot inbound/outbound file exchanges and API calls (REST and SOAP).
- Support and troubleshoot secure data exchange protocols, including SFTP, HTTPS, and Connect:Direct.
- Support and troubleshoot connectivity and integration issues related to secure data transmission (SFTP, HTTPS, etc.).
- Collaborate with infrastructure and development teams on network and protocol-level issues.
- Contribute to internal process development and identify opportunities for automation.
- Think strategically about system enhancements and contribute to product and operational improvements.
- Document procedures, solutions, and client configurations in a knowledge base.
- Work independently and collaboratively in a fast-paced, dynamic environment.
- Manage priorities, meet deadlines, and be willing to work extended hours if required.
- Prioritize tasks based on urgency and impact while maintaining professionalism under pressure.
- Demonstrate proactive, self-driven behavior without waiting for instruction.
- Stay composed, polite, and professional when dealing with difficult customers.
- Maintain clear boundaries and uphold company values.
- Apply strong problem-solving skills consistently.
- Manage multiple high-priority tasks simultaneously with strong attention to detail.
- Seamlessly switch between tasks and client contexts in a high-volume environment.
- Thrive in a fast-paced setting requiring speed, accuracy, and mental agility.
Requirements
- Grade 12 (Matric)
- National certificate or bachelor’s degree in information technology or computer science, or other relevant qualification
- 35+ years of experience in customer or technical support within a fintech, SaaS, or regulated financial services environment.
- Proven track record of handling escalated or high-priority cases and driving resolution
- Strong written and verbal communication skills, with the ability to explain complex technical or financial topics to non-technical users.
Qualifications
No qualifications mentioned in the original job description.
Salary & Benefits
No salary information is provided in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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