Queenstown: Sales Manager

Sales Manager Location: Queenstown Type: Permanent Duties and Responsibilities: Planning and Organising Resources Ensure all equipment and machines are operational and safety certifications are up to date Plan and implement maintenance programs, work schedules, and parts/spares management Develop team policies, procedures, and visual management tools to track sales and targets Coach and guide sales trainees and team members Managing and Leading Staff Recruit, select, and onboard new employees Conduct performance assessments, training, and development for staff Manage individual and team objectives, resolve conflicts, and handle grievances Oversee compliance with quality management (QM) and occupational health & safety (OHS) standards Managing Store Finances and Stock Review financial reports, monitor budgets, and control expenditures Conduct risk assessments related to customer credit and in-store operations Order, audit, and manage stock, including tyres, accessories, and related items Sales and Business Development Implement in-store promotions, displays, and customer-focused initiatives Visit clients, provide product guidance, and identify new sales/service opportunities Conduct pre-inspections, verify product conditions, and “sell up” on specials Customer Relations Develop and maintain strong customer relationships Follow up on complaints and service feedback to ensure satisfaction Resolve customer queries efficiently and proactively Financial and Stock Analysis Generate, analyse, and action reports related to sales, stock, and debtors Control credit notes, process orders, quotations, and invoices Monitor invoicing cycles, stock movements, and customer-specific reports Sector: Sales and Marketing Functions: Retail Manager, Marketing Manager, Sales – Manager Qualification Types: Certificates/Certification, Matric Skills Required: Minimum 2 years experience in tyre retail and staff management; 5 years retail experience preferred, Strong knowledge of market trends, product specifications, and stock management, Proficiency in 4GL systems, MS Office, and general computer applications, Willingness to work after hours, weekends, and public holidays, Ability to consistently engage and work collaboratively with staff and customers, Results-driven