Roodepoort: Collections Clerk / Assistant posted by Scateck Recruitment

The Collection Clerk/Assistant plays a vital role in the daily operations of the Dispatch and Collection Department. This position is responsible for the accurate collection, handling, and dispatch of goods for customer deliveries and inter-branch transfers. Key responsibilities include operating a forklift, loading and offloading goods, verifying stock, and ensuring that all collections and dispatches are completed accurately, safely, and on time. Duties And Responsibilities, Including but Not Limited To  Assist the Customer Service Clerk in dealing directly with customers either by telephone,  electronically or face to face  Collect goods from the correct staging areas for dispatch.  Operate a forklift/pallet jack to move, stack, load, or offload goods efficiently and safely.  Check all outgoing goods against dispatch documents to ensure accuracy.  Assist collection drivers with loading and securing loads for delivery to minimize damage in transit.  Report any missing, damaged, or incorrect items to the supervisor immediately.  Complete collection and dispatch documentation accurately and submit it as required.  Prepare 3rd party waybills when requested.  Prepare goods for outbound shipments, including wrapping, labelling, and palletizing where needed.  Maintain housekeeping standards in collection areas and loading bays.  Always follow safety protocols, including correct equipment handling.  Provide customers (internal and external) with weight and dimensions when requested.  Assist the Customer Service Clerk with compiling and checking the weekly floor report.  Assist the Customer Service Clerk in managing the overdue collection report and action where necessary.  Communicate delays or collection issues to the supervisor/manager.  Assist the Customer Service Clerk in organizing workflow to ensure orders are timeously picked and packed, and ready for collections.  Assist the Customer Service Clerk in managing the collections department’s administration.  Ensure collection procedures are always followed.  Perform other reasonable duties as assigned by management. Education and Required Skills  Grade 12 (Matric Certificate)  Tertiary qualification – highly beneficial  Previous experience in a customer service department – highly beneficial  Strong customer service orientation  Customer-focused with the ability to deliver exceptional service  Valid forklift license – highly beneficial  Knowledge of customer service principles and practices (2–3 years)  Proficiency in relevant computer applications (2–3 years)  Understanding of administrative procedures (2–3 years)  Strong problem analysis and problem-solving skills (2–3 years) Skills and Personal Attributes  Excellent interpersonal skills  Excellent communication skills – verbal and written  Computer literate  Customer service orientation  Energetic/shows initiative and can work under pressure  Ability to consistently deliver quality service even when under pressure  Attention to detail and accuracy  Ability to consistently deliver quality service even when under pressure  Team Player