Rustenburg: Branch Coordinator / Sales CRM Administrator posted by Objective Personnel
Posted on 2025-04-30 00:00:00
| Employer | Objective Personnel |
|---|---|
| Category | IT Sales |
| Location | North West / Rustenburg |
Job Summary
- Matric
Requirements
- Proven experience in sales administration, office coordination, or similar roles.
- Strong knowledge of CRM systems and sales support functions.
- Proficiency in Microsoft Office Suite
- Experience in the modular building, construction, or mining industry would be advantageous.
- Own vehicle and valid driver’s license.
Duties
Sales Support & Administration:
- Assist the branch manager with proposal preparation, quotations, and contract documentation.
- Maintain and update the CRM system, ensuring accurate and up-to-date client information.
- Track and manage rentals & sales orders, inquiries, and follow-ups to support the rentals & sales pipeline.
- Coordinate the processing of customer applications, contracts, and approvals.
- Handle incoming customer calls, emails, and requests, ensuring prompt and professional responses.
Branch Coordination & Office Administration:
- Manage the day-to-day operations of the branch, including office supplies, equipment, and general upkeep.
- Act as the first point of contact for clients, suppliers, and service providers at the branch.
- Assist in coordinating branch meetings, events, and travel arrangements for the sales team.
- Ensure all sales documentation and reports are properly filed and organized.
CRM & Data Management:
- Keep the CRM system updated with accurate sales data, client interactions, and activity logs on Syrinx.
- Logging of customer activity on Syrinx, including breakdown jobs.
- Generate weekly and monthly rentals & sales reports for management review.
- Support the branch manager with data analysis and insights from the CRM system to identify business opportunities.
- Updating and tracking progress of the rentals & sales quoting and pipeline.
Customer Relationship & Service Support:
- Assist with customer account management, ensuring client details and agreements are up to date.
- Address customer queries, complaints, and service issues, escalating as needed.
- Work closely with the operations and finance teams to ensure seamless service delivery.
Financial & Billing Support:
- Assist with invoice processing, purchase orders, and account reconciliation.
- Work with the finance team to follow up on customer payments and outstanding balances.
- Ensure that all financial documents and approvals comply with company policies
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