Rustenburg: Client Service Manager posted by PRO Personnel Employment Agency
Job Description
Communication:
- Answer and manage telephone calls professionally and efficiently.
- Notify relevant personnel of important updates via email.
Office Administration:
Perform routine administrative tasks such as managing office supplies, handling petty cash, and ensuring the office is well-maintained.
Financial Management:
- Process bank payments and monthly bank statements.
- Forward invoices and handle any related inquiries.
- Manage monthly financial transactions and ensure timely processing.
- Handle financial claims and ensure compliance with company policies.
Compliance and Audits:
- Ensure monthly compliance with company regulations.
- Manage audits and ensure all requirements are met.
- Handle compliance-related tasks and ensure adherence to regulations.
Client Service:
- Provide general client service, including handling inquiries, processing transactions, and ensuring client satisfaction.
- Handle client services as per company processes in a timely manner
- Maintain accurate and up-to-date client records and documentation.
Additional Responsibilities:
- Attend training sessions as required to stay updated on industry practices and regulations.
- Handle inbound and outbound telephone communications professionally.
- Prepare reports and documentation for internal and external audits.
- Adhere to all company processes and policies to ensure smooth operations.
Skills and Qualifications:
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Proficiency in office management software.
- Ability to handle financial transactions and compliance.
- Experience in client service and administrative tasks.
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