Rustenburg: General Store Manager

About the Role

As General Manager of our store, you will be responsible for overseeing all aspects of the business unit, managing day-to-day operations while driving performance and ensuring the achievement of both budgeted and strategic goals. Your leadership will be crucial in achieving store performance targets, optimizing stock levels, managing marketing and supplier relations, and ensuring excellent customer service.

Key Responsibilities

• Drive the achievement of the Top Line Budget, Gross Profit, and Bottom Line Profit goals.
• Maximize income through various revenue streams, including rebates, promotions, selling of ends, and ad-hoc sales.
• Ensure success in key performance areas such as basket size, feet count, departmental participation, and cash/credit ratio to sales.
• Manage shrinkage and stock holding to ensure inventory remains within budgeted limits (not exceeding 4.5 weeks).
• Ensure a broad and suitable product range for both retail and wholesale needs, aligned with consumer demands.
• Maintain effective stock management practices, including the use of stock card systems and supplier cycle sheets.
• Oversee purchasing decisions in line with the rate of sale, ensuring stock turnover and minimizing overstocking.
• Manage stock returns, claims, and discrepancies effectively.
• Foster strong relationships with suppliers and negotiate promotions, deals, and marketing activities.
• Identify products for promotion and set competitive pricing based on market research.
• Develop initiatives to increase market share by engaging with customers, suppliers, and community partners.
• Execute direct marketing campaigns to target specific demographics and LSM groups.
• Ensure daily sales budgets are closely monitored and achieved.
• Conduct daily floor walks, set performance targets, and ensure store standards are consistently met.
• Monitor customer buying behaviors and manage open-to-buy customers, ensuring financial reports meet deadlines.
• Minimize losses and shrinkage by implementing daily hazard counts, stock checks, and spot checks at point of sale.
• Enforce security protocols and ensure compliance with receiving, stock management, and cash-handling processes.
• Address customer queries promptly, ensuring high standards of service and customer satisfaction.
• Ensure staff are trained to offer excellent service, and schedule staff accordingly for optimal coverage.
• Engage with the local community through promotional events and social responsibility initiatives.

Requirements

• Proven experience in retail management, ideally within the FMCG or wholesale sectors.
• Strong financial management skills with experience in budgeting and financial reporting.
• Excellent leadership, communication, and decision-making abilities.
• Strong problem-solving and analytical skills.
• Proficient in using Pastel, Excel, SAP, and other related software.

Qualifications

• Formal education/certifications not specified.

Salary & Benefits

• Salary details not specified.