Sandton: Administration Manager – Pensioner Payroll

We’re looking for a strong, experienced Administration Manager to manage and lead a Pensioner Payroll team in Sandton. Requirements Relevant tertiary qualification in Administration, Finance, Payroll, or similar Minimum 6–8 years’ experience in financial services At least 3 years’ proven leadership or management experience Extensive experience in pensioner payroll and annuity administration Strong knowledge of retirement fund administration and SARS compliance In-depth understanding of Pension Funds Act and governance requirements Advanced Excel skills and experience working with payroll systems Duties and Responsibilities Lead and manage the Pensioner Payroll Administration team to ensure accurate, compliant annuity payments Oversee monthly pensioner payrolls, tax reconciliations, medical aid reconciliations, and pensioner communications Manage PAYE submissions (EMP201, EMP501) and issue annual IRP5/IT3a certificates Resolve escalated and complex client queries to ensure high client satisfaction Ensure compliance with SARS, regulatory, audit, and governance requirements Monitor SLA performance, workflow efficiency, and production statistics Implement and improve operational controls, risk management, and payroll processes Build and maintain strong relationships with internal stakeholders and external clients Coach, mentor, and develop administrators to build technical expertise and team capacity Identify opportunities for automation, innovation, and continuous improvement