Sandton: Quality Analyst (Contact Centre) posted by Telebest

PBT Group is seeking an experienced Senior Data Analyst with strong expertise in Quality Assurance (QA) and Data Testing to join a dynamic team in the financial services sector. The successful candidate will work on data migration and validation programmes

Duties include: Quality control tests with regards to bottling and labelling Routine analysis of wines /juices Ad hoc experimental work Improving quality systems Administration of samples and results Testing dry goods to specifications Attend to packaging

Duties include: Quality control tests with regards to bottling and labelling Routine analysis of wines /juices Ad hoc experimental work Improving quality systems Administration of samples and results Testing dry goods to specifications Attend to packaging

PBT Group is seeking an experienced Senior Data Analyst with strong expertise in Quality Assurance (QA) and Data Testing to join a dynamic team in the financial services sector. The successful candidate will work on data migration and validation programmes

Job DescriptionThe Quality Analyst is responsible for overseeing and ensuring the integrity and consistency of quality processes and procedures across assigned accounts. This role involves leading quality initiatives, managing audits, and collaborating wit

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our International Sales Campaigns.The QA will monitor outbound calls to assess associates` demeanor, technical accuracy, customer service performance, and con

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates` demeanor, technical accuracy, customer service performance, and

ResponsibilitiesEvaluate and analyze the performance of our customer care team from a quality perspective.Provide insightful analysis, feedback, and recommendations to improve customer service levels.Identify process and agent opportunities to enhance serv

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates` demeanor, technical accuracy, customer service performance, and

MatricDiploma in Business Management or equivalent2-4 years` experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corre

Main Purpose of Position: Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee d

Job Description:We have an amazing opportunity for a Software Quality Analyst in JohannesburgWe require a candidate with:• Diploma / certification / degree in software related field• 2+ years of software development and test experience on web app

Duties include:Quality control tests with regards to bottling and labellingRoutine analysis of wines /juicesAd hoc experimental workImproving quality systemsAdministration of samples and resultsTesting dry goods to specificationsAttend to packaging & p