Quality Analyst (Contact Centre)
Posted on 2025-01-31
Job Summary
Matric
Diploma in Business Management or equivalent
2-4 years` experience in a Call Centre environment in a position of assisting call centre agents
Ensure quality assurance standards are maintained by all agents
Experience in implementing and monitoring corrective quality assurance actions
Assist Training Officer and Contact Centre Manager with identifying training needs for the agents
Must be able to work shift 24 hour contact centre
Quality Analyst (Contact Centre) position available in Gauteng, Sandton. This job position was posted by Telebest. The job has been posted as a premium ad on 2025-01-31 at 13:31:13 in the It Computer category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Port Elizabeth: Quality Assurance Analyst (Ftc)
Job Responsibilities: Follow up and coordinate the closure of non-compliances for the industrial site. Effectively manage client complaints and internal non-conformities using tools defined by the company. Respond to / coordinate customer reports and infor
View Job
Quality Assurance Analyst (Ftc)
Franschhoek: Quality Controller And Lab Analyst (Wine)
Duties include: Quality control tests with regards to bottling and labelling Routine analysis of wines /juices Ad hoc experimental work Improving quality systems Administration of samples and results Testing dry goods to specifications Attend to packaging
View Job
Quality Controller And Lab Analyst (Wine)
Coega: Quality Assurance Analyst
Support the full production process, from start to final product, through enforcing quality, safety and food regulations to ensure the satisfaction of our clients, while aligning with the Global Quality Assurance guidelines. Qualification: Relevant univers
View Job
Quality Assurance Analyst
Port Elizabeth: It Quality Assurance Analyst
The IT Quality Assurance Analyst is responsible for developing and executing test cases to ensure the quality of business implementations through the IT department. These implementations include project applications, in-house written software and applicati
View Job
It Quality Assurance Analyst
Port Elizabeth: It Quality Assurance Analyst posted by Top Vitae
The primary role of the QAA is to test our products and provide feedback to the project team about any issues or improvements that the product may require. To do so, you will be required to analyze a project and identify the various types of tests that nee
View Job
It Quality Assurance Analyst
South Africa: Quality Assurance Analyst posted by Top Vitae
Support the full production process, from start to final product, through enforcing quality, safety and food regulations to ensure the satisfaction of our clients, while aligning with the Global Quality Assurance guidelines. Qualification:Relevant universi
View Job
Quality Assurance Analyst
Cape Town: Quality Assurance Analyst – Us Hours – Cpt posted by Dash BPO South Africa (Pty) Ltd
Job DescriptionThe Quality Analyst is responsible for overseeing and ensuring the integrity and consistency of quality processes and procedures across assigned accounts. This role involves leading quality initiatives, managing audits, and collaborating wit
View Job
Quality Assurance Analyst – Us Hours – Cpt
Johannesburg: Quality Assurance Analyst (Call Centre) posted by CallForce
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates` demeanor, technical accuracy, customer service performance, and
View Job
Quality Assurance Analyst (Call Centre)
Sandton: Quality Analyst (Contact Centre) posted by Telebest
MatricDiploma in Business Management or equivalent2-4 years` experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corre
View Job
Quality Analyst (Contact Centre)
Johannesburg: Software Quality Analyst posted by Goldman Tech
Job Description:We have an amazing opportunity for a Software Quality Analyst in JohannesburgWe require a candidate with:• Diploma / certification / degree in software related field• 2+ years of software development and test experience on web app
View Job
Software Quality Analyst
Eastern Cape: Quality Assurance Analyst (Ftc) posted by Staff Solutions
Job Responsibilities: Follow up and coordinate the closure of non-compliances for the industrial site.Effectively manage client complaints and internal non-conformities using tools defined by the company.Respond to / coordinate customer reports and in
View Job
Quality Assurance Analyst (Ftc)
Franschhoek: Quality Controller And Lab Analyst (Wine) posted by Vine Recruitment
Duties include:Quality control tests with regards to bottling and labellingRoutine analysis of wines /juicesAd hoc experimental workImproving quality systemsAdministration of samples and resultsTesting dry goods to specificationsAttend to packaging & p
View Job
Quality Controller And Lab Analyst (Wine)
Cape Town: Quality Assurance Analyst posted by CallForce
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our International Sales Campaigns.The QA will monitor outbound calls to assess associates` demeanor, technical accuracy, customer service performance, and con
View Job
Quality Assurance Analyst
Johannesburg: Quality Assurance Analyst posted by CallForce
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates` demeanor, technical accuracy, customer service performance, and
View Job
Quality Assurance Analyst
Eastern Cape: It Quality Assurance Analyst posted by Hire Resolve
Hire Resolve`s client is seeking an IT Quality Assurance Analyst who will be responsible for developing and executing test cases to ensure the quality of business implementations through the IT department. These implementations include project applica
View Job
It Quality Assurance Analyst
Eastern Cape: Quality Assurance Analyst posted by Hire Resolve
Hire Resolve`s Client is seeking to hire a Quality Assurance Analyst to join their team that is based in Port Elizabeth. The IT Quality Assurance Analyst is responsible for ensuring the quality of business implementations within the IT department, includin
View Job
Quality Assurance Analyst
South Africa: Quality Control Analyst
Location: Germiston Gauteng Job Requirements: Analytical Chemistry /Bio-Medical/Bio-Technology /BSc degree(biomedicine)/B Pharm degree Pharmaceutical experience preferred Experienced and skilled HPLC technician Raw material testing experience Job Duties: P
View Job
Quality Control Analyst
South Africa: Quality Control Analyst posted by Greys Recruitment
Location: Germiston GautengJob Requirements:Analytical Chemistry /Bio-Medical/Bio-Technology /BSc degree(biomedicine)/B Pharm degreePharmaceutical experience preferred Experienced and skilled HPLC technicianRaw material testing experienceJob Duties:Pe
View Job
Quality Control Analyst