Job Description
We are seeking a suitably qualified Regional Aftersales Manager to deliver specialised After Sales consulting services. Drive the accomplishment of strategic After Sales goals within the Dealer Network. Monitor, guide, and proactively implement interventions focused on Dealer Growth, Profitability, Customer Experience Management, while ensuring After Sales proficiency within the Dealer network. Achieve KPIs related to Customer Experience Management, Dealer After Sales Growth and Profitability, After Sales Service Quality, Parts Performance, and After Sales training expertise. Serve as the liaison between the Dealer and broader Group on After Sales
Responsibilities:
- Contribute to the implementation of After Sales Strategic Focus Areas according to the annual After Sales Business Plan.
- Provide professional and specialised After Sales consulting services to defined / allocated region and Dealers.
- Manage the performance of own regions Dealers in the attainment of Customer Experience Management, Parts and Service Business Objectives.
- In consultation with Dealers, develop, implement and track own regions Dealers business plans to achieve critical targets in line with the After Sales strategy and ensure future market share growth.
- Maintain a roster for regular Dealer visits to ensure the review of relevant performance data with each Dealer and agree appropriate action to drive improvement in all areas of After Sales.
- Ensure the Dealer is fully operational as per requirements of the Franchise Agreement for all After Sales aspects including but not limited to all available electronic Parts & Technical systems, for e.g., ETKA, ElsaPro, IPartner etc. and monitor all necessary training needs.
- Understand various Group Policies which govern After Sales operations including but not limited to Service Core Process, Warranty, Service & Maintenance Plans, Parts Sales & Targeting, Group Standards for training for key personnel and Dealer Performance / Review processes.
- Together with the Dealer, assist in the resolution of escalated Customer complaints within the approved Group structures.
- Monitor and advise Dealers on the parts ordering process ensuring adherence to Group protocols and supporting Dealers in optimising parts sales and order patterns.
- Develop and maintain a good understanding of the respective markets within the context of the SA Motor industry (penetration, segmentation, pricing, competitor activity, trading methodologies, product strategies), to assist Group management and Dealers in their strategic planning.
- Identify specific marketing opportunities to drive adoption and success of Group After Sales campaigns to enhance Dealer Awareness and Sales
- Ensure that the Dealer supports Group Programmes, specifically in the purchase and sales of genuine parts and accessories, and training.
- Facilitate the relationship between Dealership and Group by attending relevant meetings and handle conflicts arising to ensure that all business is conducted within Group Business Code of Conduct.
- Liaise with the Training Academies to manage the Technical and Non-Technical line competency at the Dealer level.
- Participate in cross-functional workshops and/or projects as mandated for After Sales business continuity and improvements including but not limited to Warranty, Service Core Process (SCP), Dealer Satisfaction Index (DSI), Customer Experience Management (CEM), Training, Sales in After Sales.
- Work with cross-functional Field Force e.g., with Regional Sales Managers, Regional Business Managers and the Technical Field Force to ensure overall Group After Sales objectives are met.
- Where required; participate in the recruitment and selection of identified key personnel within Dealerships.
Requirements
A recognised 3-year National Diploma / Bachelors degree in Business Management, Marketing or equivalent
Minimum 5 years experience in Motor Industry Sales or After Sales marketing environment or Parts environment
Essentials
- Knowledge of Service and Parts incl. technical applications
- Good knowledge of the Dealer Organization & structures
- Sound Business Acumen
- Understanding of financial principles
- Strong communication skills inclusive of engagement at all levels
- Strong planning & organising competencies
- Strong problem-solving skills
- Sound negotiation and influencing skills
- Ability to coach, mentor and motivate
- Computer literacy
- Tolerance for stress
- Tolerance for routine
Added Advantage
- Retail automotive experience
- Previous automotive field (Service and Parts) experience advantageous
- Strong communication skills
- Strong affinity for Customer centric focus
- Experiences with Service Core Process (SCP)
- Understanding of marketing and advertising principles
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Service Jobs in Gauteng
The automotive service industry is a significant sector in Gauteng, South Africa, with a diverse range of job opportunities available. Typically, the demand for skilled technicians and mechanics remains high due to the growing need for vehicle maintenance and repair services. Generally, this industry tends to be cyclical, with fluctuations in employment rates influenced by factors such as new car sales, economic conditions, and global trends.
In terms of salary expectations, it’s common for automotive service professionals to earn a competitive income, generally ranging from R400 000 to R700 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that actual salaries may vary widely, and this range is intended only to provide a broad estimate. For example, entry-level technicians may start at the lower end of this range, while senior managers or owners of independent repair shops may earn significantly more.
Common skills required for automotive service roles include mechanical aptitude, problem-solving abilities, excellent communication skills, and the ability to work well under pressure. Typically, a valid driver’s license and relevant technical qualifications are also essential. In some cases, industry-specific certifications or training programs may be beneficial for career advancement. Additionally, many employers place a strong emphasis on teamwork and customer service, so being able to build relationships with colleagues and clients is also highly valued.
The automotive service industry is often associated with various sectors, including the manufacturing sector, where vehicles are assembled and repaired, as well as the financial services sector, where vehicle insurance and financing are offered. The technology industry also has a significant presence in Gauteng, with many companies specializing in automotive electronics and software solutions. In general, automotive service professionals can find employment opportunities in a variety of settings, from independent repair shops to large dealership groups.
For career development, it’s common for automotive service professionals to progress through the ranks, starting as technicians or mechanics and moving into supervisory or management roles over time. Additionally, many employers invest in training and development programs to enhance skills and knowledge, which can be a valuable way to advance one’s career.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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