Sandton: Retail Travel Specialist posted by Recruitment Matters
Posted on 2025-07-05 00:00:00
| Employer | Recruitment Matters |
|---|---|
| Category | Travel/Tourism |
| Location | Gauteng / Sandton |
Job Summary
Our client is seeking a Retail Travel Specialist to join their Sandton team.
Responsibilities:
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Creative planning and designing of itineraries.
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Managing the reservations process for bookings in a manner which ensures guest budget is achieved.
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Handling of bookings from quote to finalising, invoicing and travel documents.
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Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues.
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Emergency duty will be on a rotational basis as per the Emergency BOP.
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Working hours early and late shift on a weekly rotational basis.
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Calm and professional manner of servicing agents and guests.
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Proactive selling of our products and services ensuring the best possible safari for the guests.
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An independent, curious and “can do it” nature.
Skills:
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Excellent communication skills (E.g. verbal, written, reporting and body language).
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Time management.
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Teamwork and interpersonal skills.
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Conflict management and resolution.
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Attention to detail.
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Administration and organization skills.
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P-drive Navigation.
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Paperless filing.
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Speed Reading and Typing.
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Good interpersonal skills.
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Sense of urgency.
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Passionate about guest delight.
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Diligence and self-motivation to meet deadlines and keep on top of your job.
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Willingness/ability to share information and teach and inspire others.
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Sales process and methodologies.
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Problem-solving skills.
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Experiential Creativity (Crafting Experiences).
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Guest/Client Delight.
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Excellent computer skills including:
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Tourplan advantageous.
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ESS is essential.
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MS Office applications such as Word, Excel, PowerPoint and Outlook.
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WETU.
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Qualifications:
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Minimum of 3 – 5 years previous tour consulting experience required.
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Good understanding of terms and conditions, product knowledge, third party and our client’s Product destinations.
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Understanding of travel industry channels.
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Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses.
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Understanding and knowledge of the different markets in which our client operates in.
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Relevant understanding of Business to create and formulate a strategy and make commercial decisions.
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A passion for delivering service excellence.
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An in-depth knowledge of Tourplan advantageous.
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A good knowledge of South Africa, Southern and East Africa preferable.
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A willingness and aptitude to learn.
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