Sales Team Leader

CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities.

Responsibilities

• To guide and support team members
• Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team
• Driving operational and technological efficiencies within the team
• Handling difficult customer complaints or enquiries
• Drive quality control and ensure corrective action are taken where required
• Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.
• Forecasting capacity against plan on a weekly/monthly basis
• Ensure adherence to the operational policies and procedures
• Participating in the recruitment and selection of staff
• Monitor performance on regular basis and provide constructive feedback
• Pro-actively encourage high performance at all times
• Ensure all staff issues are dealt with appropriately and within a timely fashion
• Ensure all daily, weekly and monthly workloads are completed
• Motivating, developing and retaining staff
• Identifying staff training needs and planning of training sessions
• Adhering to all HR policies and procedures
• Monitor performance on regular basis and provide constructive feedback

Requirements

• Min 2+ years sales team leader experience
• Strong sales ability & ability to handle client objections
• Proven track record of meeting sales targets
• Excellent communication skills in English & 1 other language
• Background in telecommunications will be an advantage
• Clear criminal records

You will earn Basic of R10 000 to R15000 per month, plus lucrative commission and incentives. Must be willing to work additional hours and 2 Saturdays to meet targets.

Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.