| Date | 2024-08-31 |
|---|---|
| Job Title | Samsung : Phone Fix Support Engineer |
| Employer | Ison Xperiences More Information |
| Salary | 0 |
| Category | Engineering |
| Location |
Gauteng / Sandton |
Job Summary
TAT- repair turnaround time management for call-back FCR- First call resolution REDO Same symptom repeat repair CMI customer satisfaction LTP repair delays Diagnose and Support Home Appliance products for both software and hardware Be ready to guide customers with installation and product knowledge related problems Track, prioritize and Support Phone Fix requests using Mobile GSPN system Telephonic and remote (RM) support of different types of HA products, Refrigerator, Washing machine, Microwave, Stoves, Tumble dryers, dishwashers, etc. Identify problems and repair Installation issues, Internet connectivity, Wi-Fi models Use of Mobile/GSPN Hass ChatBot systems Documenting issues, feedback / Update of CIC T1 N3 electronics higher Minimum Matric/ Alternate A+ /N+/ MCSE NTS3 Electronics Workshop (CE Repairs) 4Y(***)***-**** IH CE Repairs 4Y Ison Xperiences
Samsung : Phone Fix Support Engineer position available in Gauteng, Sandton. This job position was posted by Ison Xperiences. The job has been posted as a premium ad on 2024-08-31 at 13:47:31 in the Engineering category
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