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Johannesburg: Senior Sales Administrator

Senior Sales Administrator

Posted on 2025-04-28 10:01:59

Salary Monthly
Category IT / Computing / Software
Location Za  /  Gauteng  /  Johannesburg

Job Summary

Requirements: Proven work experience in a similar role and industry essential. Required Skills: Industry-Specific Knowledge: Understanding of ICT Products and Services: Familiarity with ICT products like Cloud, Microsoft licencing, managed services, security, connectivity etc Knowledge of Billing and CRM Systems: Experience with CRM and billing systems Administrative and Organizational Skills: Data Management: Proficiency in capturing accurate records and databases. Time Management: Effectively managing deadlines for quotes, orders, and related administrative tasks Communication Skills: Internal Collaboration: Strong written and verbal communication for coordinating with sales teams, operations, and finance. Customer Interaction: Professional and friendly communication for handling queries, confirmations, or complaints. Problem-Solving: Resolving conflicts or misunderstandings with diplomacy. Technical Proficiency: CRM and Sales Tools: Expertise in using Customer Relationship Management systems and feasibility platforms. General IT Skills: Proficiency with MS Office Attention to Detail: Accuracy in Documentation: Ensuring precision in quotes, contractual documents, and customer data to avoid costly errors and time. Flexibility and Adaptability: Fast-Paced Environment: Ability to handle last-minute changes or requests and urgent customer needs. Learning Agility: Willingness to adapt to new tools, processes, or technologies. Teamwork and Initiative: Supportive Attitude: Proactively assisting sales reps and other departments to achieve common goals. Problem Ownership: Taking responsibility for resolving administrative roadblocks without always needing direction. Key Performance Areas: Sales Support and Coordination: Processing Sales Orders: Accuracy and timeliness in managing quotes delivery, contractual documents like cancellations and realignments, and order entries. Sales Team Enablement: Providing administrative support, such as preparing basic proposals or managing queries. Customer Relationship Management (CRM): Data Accuracy: Capturing and maintaining up-to-date and error-free customer/order information in the CRM. Customer Queries: Timely and effective handling of customer inquiries and escalations. Process Optimization: Workflow Efficiency: Streamlining administrative tasks and identifying areas for automation or improvement. Collaboration: Coordinating between sales, projects, operations, and finance teams to ensure smooth workflows. Order Fulfilment: Ensuring timely processing and delivery of orders to customers. Communication and Collaboration: Internal Communication: Acting as a liaison between the sales team and other departments, such as logistics or finance. Customer Communication: Maintaining a professional tone when addressing queries, confirmations, or complaints. Documentation: Producing clear, accurate, and well-organized sales documentation. Customer Satisfaction: Service Levels: Ensuring administrative support meets agreed-upon timelines and quality standards. Issue Resolution: Promptly addressing errors, delays, or miscommunications that may impact customers. Feedback Implementation: Supporting improvements based on customer and sales team feedback. If you do not hear from us within two weeks of applying, you may assume that your application was unsuccessful.
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