Service Delivery Manager (PE/Gqeberha)
Posted on 2025-04-27 16:06:17
| Company | Datafin |
|---|---|
| Salary | 0 |
| Category | Other IT/Computer |
| Location | South Africa / Eastern Cape / Port Elizabeth |
Job Summary
- Collaborate with various teams to develop project plans.
- Create detailed plans for projects, including project schedule, budget, identifying project goals, setting timelines and identifying resources for the project, involving all relevant stakeholders and ensuring technical feasibility.
- Ensure that all projects are delivered on time, within scope and within budget.
- Co-ordinate all team members to keep the project objectives on track.
- Escalate and resolve issues and risks.
- Responsible for and assist with the delivery of projects.
- Provide administrative and logistical support to Project Manager and Project Implementation teams.
- Generate project status reports.
- Assist in handover of projects to Operational/Support team.
- Responsible for updating and maintaining project documentation throughout the project life cycle.
- Manage the stakeholder engagement through the project lifecycle.
- Establish and maintain relationships with third parties/vendors.
- Engage with vendors to ensure orders are placed and implemented on time and within budget.
- Matric or Grade 12.
- IT related tertiary qualification (Degree or Diploma).
- Project Management Certification.
- 5 Years Service Delivery Management experience and successful track record.
- ITIL v3/v4 (FoundationExperience in Microsoft Office (Excel, Word, PowerPoint and Outlook).
- Valid Drivers License and own reliable vehicle.
- Ability to prioritize tasks efficiently and effectively.
- Highly organized.
- Good written and verbal communication.
- Solid organizational skills including attention to detail and multi-tasking skills.
- Critical thinking and problem solving.
- Time management skills with ability to meet deadlines.
- Must be able to work in a team.
- Adaptability.
- Able to tolerate stress.
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