Somerset West: Customer Service & Administrative Assistant

KEY RESPONSIBILITIES: Handle client communications via phone, email, and WhatsApp in a professional and timely manner. Prepare quotes, place orders with suppliers, and ensure follow-up. Process and capture invoices accurately. Maintain and update records using Excel, Outlook, and other relevant systems. Learn and utilize the accounting software (IQ) efficiently. Think quickly to provide solutions to client or operational issues. Remain calm and professional in conflict situations, resolving issues effectively. Support the business owner with personal tasks as needed, including errands or childcare assistance. Ensure accuracy and attention to detail in all tasks. Work independently, demonstrating reliability, consistency, and honesty. REQUIREMENTS : Proven experience in administrative support or customer service. Strong knowledge of Excel, Windows, Outlook, and WhatsApp. Quick learner with the ability to adapt to new systems (IQ accounting software). Excellent communication and interpersonal skills. Ability to handle conflict professionally and recover quickly. Strong problem-solving skills and ability to think on your feet. Ability to work under pressure and meet deadlines. High attention to detail and accuracy. Reliable, consistent, and trustworthy. ADDITIONAL INFORMATION : This role requires flexibility and occasional assistance with personal tasks for the business owner. The position is ideal for someone who thrives in a fast-paced, multi-tasking environment. *ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*