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Somerset West: Customer Support Consultant (POS24302) posted by Emporium

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Job Description

Customer Support Consultant (POS24302)

Somerset West

R 20 000 to R 25 000 per month (negotiable – depending on your experience)

Requirements:

  • Training/ Educator or Consulting experience
  • Bachelor’s Degree in Accounting or at least 3 years of bookkeeping experience
  • Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
  • Excel proficiency intermediate
  • Customer service / support experience will be advantageous
  • Previous experience in the Property/Rental sector will be an advantage

Responsibilities:

  • Creating and managing training plans with customers
  • Reporting on training progress of all customers that is in training
  • Work directly with client to effectively coordinate each training project to completion.
  • Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
  • Provide system training to customers
  • Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
  • Assist with preparing data and uploading on to the system for new customers

Closing Date: 31 October 2024

To apply for this position: Send MS Word format CV to *****@*****.co.za and use POS24302 – Customer Support Consultant in the subject line



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