Somerset West: Implementation Administrator (Somerset West) posted by DataFin Recruitment

ENVIRONMENT:

A leading player in the fresh produce industry offering IT, analytics, and software support services is looking to fill the role of an Implementation Administrator to support the successful rollout of projects. You will do this by coordinating administrative tasks, managing documentation, and facilitating communication between internal teams and clients. You will ensure that implementation processes run smoothly and efficiently from initiation through to completion. The ideal candidate will have a 1-Year IT qualification and/or Business tertiary qualification with preferably 1-3 years proven experience in an administrative, system support, planning or project role.

DUTIES:

• Support the Implementation teams with scheduling, documentation, and follow-up.
• Maintain and update project tracking tools, action logs, and timelines.
• Liaise with clients and internal departments to gather required implementation data.
• Prepare client onboarding and configuration documents along with the Implementation team.
• Ensure all administrative and compliance requirements are met throughout the implementation process.
• Assist with facilitating testing, system setup, and go-live preparation.
• Monitor and escalate risks, delays, or issues to project stakeholders (both internally and externally).
• Maintain accurate records and documentation of the implementation project and its progress.
• Be the primary contact for a client and initiate implementation processes as quickly as possible
• Provide post-implementation support including documentation handover and feedback collection to the Atom Services team.

REQUIREMENTS:

Qualifications –

One-year IT qualification and/or Business qualification.

Experience/Skills –

• Delivering training and comfortable speaking in front of small and large groups of people
• Proven experience in an administrative, system support, planning or project role (13 years preferred).
• Strong decision-making skills, judgment, and commitment to sound ethics.
• Expert knowledge of business systems, procedures, project techniques and practices.
• Requires expert analytical, organizational and problem-solving skills.
• Must be fluent in English (spoken and written) and able to understand Afrikaans.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Advantageous

Experience with Project Management is a plus.

ATTRIBUTES:

• Excellent organizational and multitasking skills.
• Strong verbal and written communication abilities.
• High attention to detail and accuracy.
• Ability to effectively prioritise workload.
• Requires advanced interpersonal skills with the ability to work with both management and other team members.
• Capable of quickly adapting to client subject knowledge.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.