Somerset West: Reservations Agent posted by Craven Cottage CC

Duties:
 
Handle all reservation enquiries and bookings via phone, email, and online platforms
Manage bookings for Estate Hotel & Spa and two private villa rentals
Process individual, group and conference reservations accurately
Capture guest details, preferences, special requests and booking notes with care
Coordinate booking information with Front Office, Rooms, Sales and Operations
Maintain accurate records within reservation systems
Communicate promotions, packages and relevant offers to guests
Support a smooth guest experience through clear and timely communication
 
Requirements:
 
Grade 12
Formal hospitality qualification
Previous experience in a hotel reservations or hospitality role is required
Experience with Protel (Property Management System) is advantageous
Experience using Nightsbridge or similar systems for villa or rental properties is advantageous
Competency in Microsoft Office (Outlook, Word, Excel)
Strong written and verbal communication skills
Contribute meaningfully to guest experience and occupancy performance
Grow within a business that values care, consistency, and accountability
 
Working Hours:
 
Monday to Friday: 08:00 – 17:00
Every second Saturday: 08:00 – 13:00
Able to work flexible hours due to operational needs.