South Africa: Architect ServiceNow ITSM + ITOM Fully Remote (Telecoms) posted by Datafin
Posted on 2025-09-21 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | South Africa / South Africa |
Job Summary
Remote
- Define and develop the end-to-end architecture for ServiceNow implementations in the telecom domain.
- Lead architectural discussions and decisions around ServiceNow modules, especially TSOM, TSM, ITOM (IT Operations Management), and ITSM (IT Service Management), ensuring they align with business goals.
- Develop a roadmap for ServiceNow implementation, ensuring scalability, reliability, and alignment with the telecom industry’s regulatory and compliance standards.
- Design architecture frameworks and patterns that ensure integration between ServiceNow and telecom operational systems (e.g., OSS).
- Collaborate with telecom-specific business units to gather requirements and ensure seamless integration with ServiceNow.
- Align architecture with Open Digital Architecture (ODA) standards and other relevant telecom frameworks.
- Act as the liaison between technical teams, business leaders, and third-party vendors, including ServiceNow and telecom service providers.
- Communicate the architecture vision to business stakeholders and gather their feedback.
- Ensure that all proposed solutions align with the business strategy and enterprise architecture principles.
- Oversee the integration of ServiceNow with other telecom platforms and applications, such as OSS systems, CRM, ERP, and custom-built telecom applications.
- 8+ years of experience in solution designing, with at least 5 years in the telecom domain.
- 5+ years of experience with ServiceNow architecture and solution design, including hands-on implementation of TSOM and TSM modules.
- Proven experience in integrating ServiceNow with telecom systems like OSS, BSS, NMS (Network Management Systems), and more.
- Expert-level knowledge of ServiceNow platform, particularly in telecom modules like TSOM, TSM, and ITOM.
- Deep understanding of telecom infrastructure and operations, including network services, OSS, and telecom-specific business processes.
- Strong knowledge of TM Forum frameworks (eTOM, SID, TAM) and Open Digital Architecture (ODA).
- ServiceNow Certified System Administrator (CSA) [preferred].
- ServiceNow Certified Implementation Specialist (CIS) in relevant modules (e.g., ITSM, ITOM, TSM) [preferred].
- ITIL v4 certification [desirable]..
- Experience in large-scale ServiceNow implementations for telecom operators.
- Familiarity with cloud-based ServiceNow deployments in telecom environments.
- Understanding of network operations, including 5G, NFV (Network Functions Virtualization), and SDN (Software-Defined Networking).
- Excellent communication and presentation skills, with the ability to explain complex technical solutions to non-technical stakeholders.
- Strong leadership skills, with experience managing cross-functional teams and working in a collaborative environment.
- Problem-solving mindset with a focus on delivering scalable and sustainable solutions
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in South Africa
More jobs in South Africa
Browse Other IT/Computer Jobs
Browse Datafin Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
South Africa: Lodge Manager posted by InspHired Recruitment Solutions
Our client in the Tourism industry is currently looking for a Lodge Manager, in Durban, Kwa Zulu Natal.ResponsibilitiesPrepare welcome and departure notes...
View Job
Lodge Manager
Cape Town: Senior Travel Expert Southern and Eastern Africa posted by abc worldwide
Tavel Expert SampE AfricaOffices are in Rondebosch in the Southern Suburbs of Cape Town. Hybrid working week. additional benefits include29 days holiday per...
View Job
Senior Travel Expert Southern and Eastern Africa
South Africa: Assistant Hotel Manager/Host posted by Career Custodians
About usVillage N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10 standards are met. If you thrive...
View Job
Assistant Hotel Manager/Host
South Africa: Destination Specialist (Groups) – Windhoek posted by abc worldwide
Destination Specialist Groups - WindhoekJob PurposeTo successfully quote profitable tour products for existing as well as new clients.Key...
View Job
Destination Specialist (Groups) – Windhoek
South Africa: Restaurant Manager posted by The Good Human (Pty)Ltd
Duties and ResponsibilitiesEnsure the Restaurant is open on time and the Club Master system is operational.Maintain the Restaurant and Halfway House,...
View Job
Restaurant Manager
South Africa: Technical distributions specialist posted by Career Custodians
SUMMARYThe Technical amp Distribution Specialist is responsible for the technical implementation of all distribution streams, including rate codes,...
View Job
Technical distributions specialist
South Africa: Ranger Field Guide posted by The Good Human (Pty)Ltd
Key ResponsibilitiesConducting Safaris Lead game drives and other activities to provide guests with an immersive and educational wildlife experience. Ensure...
View Job
Ranger Field Guide
South Africa: Field Guide posted by The Good Human (Pty)Ltd
Areas of responsibility? To ensure each guest has a great wildlife experience by enlightening them to the diverse fauna and flora of the reserve? Open...
View Job
Field Guide
South Africa: 1x Experienced SENIOR Beauty Therapist/ Somatologist URGENTLY needed for a busy 5-star Spa in Sri Lanka-Colombo posted by Spa Sense
SENIOR Beauty Therapist needed in Sri Lanka-ColomboVACANCY REQUIREMENTSTo be successful in this role, you should have a high level of experience with Skin...
View Job
1x Experienced SENIOR Beauty Therapist/ Somatologist URGENTLY needed for a busy 5-star Spa in Sri Lanka-Colombo
South Africa: Hotel Manager posted by Career Custodians
Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10 standards are met. If you thrive on a...
View Job
Hotel Manager
Franschhoek: SOUS CHEF posted by Leeu Collection South Africa (Pty) Ltd.
Assist the Executive Chef in maintaining standard and an efficient operation, controlling and guiding the staff of all kitchens, you are the second in...
View Job
SOUS CHEF
Cape Town: Facilities Manager posted by Leeu Collection South Africa (Pty) Ltd.
Leeu Collection is known for sophisticated escapes and unique guest experiences. Its ever-expanding luxury hospitality portfolio offers dynamic career...
View Job
Facilities Manager
Cape Town: Night Auditor posted by Leeu Collection South Africa (Pty) Ltd.
The successful candidate will have to excel in providing service excellence and ensuring that the guest experience is prioritised above all else. As the...
View Job
Night Auditor
Franschhoek: Junior Pastry Chef posted by Leeu Collection South Africa (Pty) Ltd.
Main ResponsibilityAs a Junior Pastry Chef, you are responsible for creating a variety of baked goods and desserts, ensuring quality, consistency, and...
View Job
Junior Pastry Chef
South Africa: Goodwood Automotive Spare Parts Specialist posted by Oostelike Personeel Konsultante
Goodwood Automotive Replacement Parts SpecialistLegal requirements Must be a South African Citizen with a clean criminal background and ITC no bad debt -...
View Job
Goodwood Automotive Spare Parts Specialist
South Africa: Tokai Automotive Spare Parts Specialist posted by Oostelike Personeel Konsultante
Tokai Automotive Replacement Parts SpecialistLegal requirements Must be a South African Citizen with a clean criminal background and ITC no bad debt -...
View Job
Tokai Automotive Spare Parts Specialist
South Africa: Executive Director posted by Zeebra Junction Specialist Recruitment
Overview My Client a medium sized family enterprise based in Uganda , East Africa , is urgently recruiting for an Executive Director to oversee , manage and...
View Job
Executive Director
South Africa: WORKSHOP MANAGER posted by Farm Manager SA
MINIMUM REQUIREMENTSnbspTrade tested diesel mechanic or equivalent qualificationAt least 5 years of mechanical experience on a large-scale commercial...
View Job
WORKSHOP MANAGER
South Africa: Sales Executive – GP
Sales Executive Location Clayville, Olifantsfontein Job Type Permanent, Full-Time Primary Industry Health, Medical and related Secondary Industry Sales...
View Job
Sales Executive – GP
South Africa: Project Manager: Business Development (Tourism & Marketing) posted by AtripleA recruitment & temps
Project Manager Business DevelopmentLocation GroenkloofSalary R52 000 pm negOur client in the tourism and marketing division is looking for a project...
View Job
Project Manager
South Africa: Travel Executive (Traveling) posted by AtripleA recruitment & temps
Travel Executive Location Constantia Kloof, RoodepoortSalary R12 000 to R14 000 plus bonusDescriptionbull Our client in the international and luxurious...
View Job
Travel Executive (Traveling)
South Africa: Support Engineer: Refrigeration (Contract – The Netherlands) posted by Elchemie
One of the largest suppliers of refrigeration systems to the food and beverage industry, also serving a wide range of other process industries, including...
View Job
Support Engineer
Cape Town: Housekeepers posted by Leeu Collection South Africa (Pty) Ltd.
You will excel in this role if you are flexible and able to multitask working at a faster than average speed. Your high level of attention to detail with...
View Job
Housekeepers
South Africa: FINANCIAL ADVISER (with experience)
✠Requirements Matric or higher 9 Months and more experience RE Certificate Full Qualification if longer than 6 years in the industry Own vehicle cell...
View Job
FINANCIAL ADVISER (with experience)
South Africa: FINANCIAL ADVISER (no experience)
✠Requirements Matric or higher Strong background in hardcore sales e.g., automation equipment, real estate, funeral cover, insurance, etc. Own vehicle ...
View Job
FINANCIAL ADVISER (no experience)