Job Description
South Africa
- Lead and manage a team of Sales Representatives, Telesales staff, and Order Clerks, ensuring achievement of sales targets and KPIs.
- Build and maintain strong relationships with key blue-chip clients through effective Key Account Management (KAM) strategies.
- Develop and manage sales agreements, ensuring compliance with contractual terms and business objectives.
- Identify and pursue new business opportunities to expand market share and strengthen the customer base.
- Oversee day-to-day cross-dock operations, ensuring accurate receiving, dispatch, and order processing.
- Ensure compliance with health and safety regulations, implementing corrective actions where necessary.
- Manage repairs, maintenance, and facility upkeep, including lease agreements and landlord liaison.
- Conduct regular stock counts, scale counts, and reconciliation to maintain inventory accuracy.
- Vehicle Maintenance Management- Ensure Vehicles are roadworthy at all times.
- Expense Management, manage and streamline day to day Expenses and keeping control of business associated costs.
- Plan and optimize delivery routes for couriers and local drivers to maximize efficiency and reduce costs.
- Coordinate dispatch schedules to ensure on-time delivery and customer satisfaction.
- Monitor trip sheets, PODs, and driver performance to ensure operational excellence.
- Manage petty cash and administrative functions, including filing, scanning, and documentation control.
- Maintain accurate and up-to-date records of receiving, dispatch, and reconciliations.
- Daily management and Safekeeping of PODs and capturing of PODS on Capisol System
- Produce regular operational and sales performance reports for senior management review.
- Provide training, coaching, and performance feedback to team members to build capability and engagement.
- Foster a culture of accountability, safety, and continuous improvement.
- Ensure alignment of team objectives with overall business strategy and customer requirements.
- Diploma/Degree in Supply Chain, Logistics, Business Management, or a related field (preferred).
- Minimum 5 years experience in a cross-dock, warehouse, or distribution environment, with at least 3 years in a supervisory or managerial role.
- Strong understanding of sales management, key account management, and logistics operations.
- Knowledge of health and safety compliance, route planning, and facility management.
- Excellent leadership and people management skills.
- Strong commercial acumen and negotiation ability.
- High attention to detail with strong organizational and problem-solving skills.
- Ability to work under pressure, manage multiple priorities, and meet deadlines.
- Proficiency in MS Office Suite and relevant ERP/WMS systems.
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