South Africa: Assistant Lodge Manager posted by Career Pathfinders

About the Role

We are seeking a highly skilled and experienced Assistant Lodge Manager to join our team at Heritage Property in Mweiga Hill, Great Rift Valley, Kenya. As an integral part of our operations team, you will assist the General Manager with daily lodge management, ensuring company standards are met while contributing to strategic planning, staff management, and operational efficiency.

Key Responsibilities

• Assist in efficiently managing all aspects of the day-to-day lodge operation.
• Supervise, train, guide & coach staff to maintain high performance and service standards.
• Implement and enforce company policies and procedures.
• Promote In-Service Training and staff advancement.
• Ensure that a high degree of confidentiality is maintained in handling guests’ private information.
• Resolve guest complaints and ensure guest experience meets the required standards.
• Oversee check-ins/check-outs, as dictated by operational requirements.
• Oversee mealtimes and events, as dictated by operational requirements.
• Contribute, supervise and mange inventory management (month-end stock takes, monthly operational equipment stock takes and company asset register compliance) and resource allocation.
• Manage human resource allocations, including time management.
• Oversee the operations of both properties as delegated by the General Manager.
• Conduct regular guest room checks along with the Exec. Housekeeper and Maintenance Manager to ensure that rooms are well-maintained and ready to receive guests.
• Manage guest room snag-list with Exec. Housekeeper and Maintenance Manager
• Support the General Manager with site inspections for Tour Operators and potential clients, following company policy.
• Manage daily HOD meetings.
• Oversee the efficient functioning of all departments and effectively coordinate with all department heads to ensure a smooth operation.
• Maintain the Front Office systems and ensure that all records are maintained up to date.
• To effectively manage the PMS and Debtor’s departments, and regularly update the General Manager regarding changes.
• Remain up to date with HR matters and ensure that policy and procedures are being followed – responsibilities include recruiting, hiring, training, coaching, guiding, scheduling, evaluating performance, administering rewards and disciplinary actions, and resolving workplace issues.
• Maintain a thorough understanding of company policy, the CBA in force, and the Labour Act to ensure compliance in the daily operation.
• Promote safe practices among employees and guests by assisting in the management of emergency and security procedures.
• Leading and manage Occupational Safety Health Compliancy.
• Coordinate with the General Manager and Chief Engineer to ensure implementation of applicable preventive maintenance programs that protect the physical assets, including vehicles of the properties.
• Maintain a high level of integrity and honesty in handling all matters assigned to you and set a good example for your peers.
• Other duties and responsibilities as assigned by the General Manager.

Requirements

• Education: Appropriate Diploma or College Degree preferred

Qualifications

• Kenyan Citizenship

Salary & Benefits

• Salary details not specified