South Africa: Camp Manager posted by Kendrick Recruitment

Kendrick Recruitment is seeking a dedicated and professional Camp Manager to join a luxury tented camp located within the iconic Kruger National Park. The ideal candidate will be a strong leader with excellent organisational skills, a passion for guest service, and the ability to manage camp operations seamlessly in a remote environment.

Key Responsibilities

Operational Management

• Oversee all aspects of daily camp operations in partnership with Lodge Management.

• Ensure smooth coordination across departments to maintain exceptional service standards.

• Manage logistics, maintenance, and hygiene protocols across camp facilities.

• Drive sales of beverages and handcrafted curios to enrich the guest experience.

Guest Experience

• Deliver personalised, world-class hospitality to every guest.

• Plan and coordinate daily activities, including game drives, bush walks, and special experiences.

• Resolve guest concerns promptly and professionally.

Staff Leadership

• Support recruitment, training, and performance management of camp staff.

• Foster a culture of excellence, respect, and continuous development.

• Uphold disciplinary protocols and manage conflicts with integrity.

Financial Oversight

• Assist with budget preparation and cost control initiatives.

• Maintain accurate inventory and financial reporting systems.

• Conduct monthly, quarterly, and annual stock takes.

Compliance & Sustainability

• Ensure adherence to SANParks regulations, environmental standards, and safety requirements.

• Maintain all relevant licences and permits for camp operations and staff.

• Promote eco-conscious practices and support community development initiatives.

Health & Safety

• Implement and enforce emergency procedures.

• Maintain sanitation and food safety standards.

• Ensure medical readiness and trauma response protocols are in place.

Reporting & Communication

• Provide regular operational and performance updates to senior management.

• Maintain open and effective communication with staff, guests, and leadership.

Continuous Improvement

• Analyse guest feedback and implement service improvements.

• Introduce innovative ideas aligned with luxury safari hospitality standards.

Minimum Experience & Requirements

• Minimum 3 years experience in camp or lodge management.

• Strong leadership, interpersonal, and crisis management skills.

• Professional, mature, and excellent communicator.

• Valid drivers licence with off-road driving proficiency.

• First aid training and basic mechanical/electrical knowledge advantageous.

• Proficient in Microsoft Office.

• Knowledge of Kruger Park geography preferred.

• Familiarity with South African tourism regulations and Acts.

• Fluent in English; Shangaan or other African language advantageous. Foreign language knowledge beneficial.

• Guest-centric, warm, and professional approach.

• Adaptable, resilient, and composed under pressure.

• Detail-oriented with high standards of cleanliness and presentation.

• Self-disciplined, punctual, and respectful.

• Passionate about wildlife, conservation, and cultural engagement.

• Capable of working independently, taking initiative, and managing responsibilities effectively.