Job Description
- 3-year qualification in Business or Hospitality Management / Sales & Marketing.
- Post-Graduate in Hospitality Management advantageous.
- At least 3 – 5 years’ experience in branch management activities.
Job Summary:
To ensure the professional general management and excellent performance of the business in terms of its facilities, staff, growth of sales, overall finances, and student service delivery.
Responsibilities:
Implement the national sales strategy and achieve Campus sales targets for CCS
- Coordinate and manage the implementation of the Schools Marketing & Sales Strategy for the Campus to receive inquiries.
- Coordinate and manage the inquiry management system in conjunction with the sales team.
- Coordinate and manage various events at the campus to generate exposure and inquiries.
- Ensure that the sales process is being followed at the Campus.
- Maintain the enrollment database spreadsheet process.
- Manage sales in terms of converting inquiries to sales.
- Accept and receipt Application Fees and Course Deposits.
- Manage, train, and motivate the sales team to achieve their sales targets.
- Identify opportunities for extra revenue/new business generation.
- Effectively manage cost control of Campus financials, as well as debtors management – to ensure profitability and sustainability.
Maintain financial policies and processes within the campus.
- Manage the Campus as profitably as possible.
- Manage the financial targets for the Campus.
- Report on any variances from the financials on a monthly basis.
- Monthly income and expenditure management.
- Budget control.
- Petty cash control and banking as per process.
- Credit card control.
- Manage all Campus costs.
- Ensure effective debtors management and bad debt collection.
Order ingredients according to budget allocation.
- Asset management and control.
- Manage the System Administration and facilities in and around the campus.
- Ensure that facilities are neat and all areas maintained and in a workable condition according to Health and Safety Regulations.
- Meet and negotiate with external suppliers and industry partners.
- Comply with accrediting bodies and maintain a high standard of quality and excellence.
Quality control with lesson plans and evaluations.
- Adhere to the Academic Calendar and study schedules as provided by the Academic Department.
- Ensure that all POEs and POAs are updated as per schedules in accordance with the relevant guide.
- Manage and monitor all audits.
- Evaluate lecturers to improve the quality of education rendered.
- Manage and monitor Learner Master Spreadsheets.
- Ensure Campus staff, students, and equipment comply with Health and Safety regulations.
- Manage and monitor the industry placement handbook for industry placements.
- Comply with monthly stock control (equipment and ingredients) procedures.
- Ensure that all cancellation processes are being followed to minimize the risk to the company.
- Manage the performance of Campus staff.
Review and update staff’s goal setting on a regular basis.
- Conduct performance coaching monthly.
- Identify training needs and address them.
- Monitor the performance of the staff against goal setting.
- Ensure that a working environment is created that promotes high levels of performance and addresses under-performance.
- Support the Company/Campus Social Responsibility initiatives.
Ensure Campus (staff and students) participate in community projects and CSI initiatives and others.
- Implement Customer Relationship Management Strategy at the campus.
- Drive an atmosphere of a customer-centric environment at the campus with staff, students, parents, industry, and suppliers.
- Receive customer feedback through various interactions (e.g., group student discussions, parent meetings, industry visits).
- Act quickly and promptly to any student complaints.
- Create an active student life experience for students on campus.
How to apply:
- Follow the link to our jobseeker’s page- www.********.co.za
- Search for the job title.
- Click Apply to submit your CV.
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