South Africa: Concierge (Wine Estate & Hotel) – Stellenbosch / Brackenfell posted by Phoenix Recruitment

Wine Estate & Hotel in the Stellenbosch / Brackenfell area is looking for a Concierge to provide personalized assistance and services to guests, acting as a first point of contact to enhance their experience by managing requests , making reservations , offering local recommendations , arranging transportation , handling complaints and coordinating with other staff and departments. The core role is to be a resourceful , professional problem-solver , ensuring smooth and exceptional service. Duties: Greeting, directing, and assisting with all inquiries. Booking restaurants, tours, events, and transportation. Providing recommendations on attractions, nightlife, and services. Arranging transport, managing mail/deliveries, organizing special requests (flowers, gifts). Handling complaints and unexpected issues with professionalism. Liaising with housekeeping, maintenance, security, and other departments. Requirements: Grade 12 A formal qualification will be an advantage At least 2 – 3 years’ experience in a similar role Excellent communication skill s Strong organizational and time-management skills. Customer-oriented and patient attitude. Professional demeanour and problem-solving ability. Deep knowledge of the local area and its offerings.