South Africa: Credit Controller posted by Dream Resorts
Posted on 2025-05-28 00:00:00
| Employer | Dream Resorts |
|---|---|
| Category | Travel/Tourism |
| Location | South Africa / South Africa |
Job Summary
Job Overview:
We are seeking a highly skilled and detail-oriented Credit Controller to join our finance team within the hotels group. The Credit Controller will play a crucial role in managing the credit and collections process, ensuring timely payments from our customers, and maintaining strong relationships with both internal stakeholders and external clients.
Key Responsibilities:
- Credit Management:
- Abide with appropriate credit risk categories for customers in accordance with company policies and risk tolerance.
- Monitor payment profiles and assess the risk of potential bad debts, implementing strategies to mitigate risks effectively.
- Invoicing and Billing:
- Review billing discrepancies and resolve any issues promptly to facilitate timely payments.
- Collections:
- Proactively contact customers to follow up on outstanding instalments and overdue accounts, utilising effective communication skills to negotiate payment arrangements and resolve disputes.
- Maintain comprehensive records of collection activities, payment agreements, and customer interactions.
- Escalate delinquent accounts to senior management when necessary and recommend appropriate actions, including legal recourse if required.
- Relationship Management:
- Collaborate closely with internal departments, including sales, reservations, and operations, to address customer inquiries, resolve billing discrepancies, and streamline the credit control process.
- Build and maintain strong relationships with customers, serving as the primary point of contact for credit-related inquiries and fostering a positive customer experience.
- Reporting and Analysis:
- Prepare regular feedback reports on credit performance metrics, including debtors ageing reports, collections, DSO (Days Sales Outstanding), and bad debt reserves, to support decision-making and strategic planning.
- Identify trends and patterns in customer payment behaviours, offering insights to improve credit policies and collection strategies.
Required for Competence:
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Credit management qualification (added advantage).
- Proven experience in credit control, accounts receivable management, or a similar role.
- Strong understanding of financial principles, credit risk assessment techniques, and collections best practises.
- Excellent communication skills, both verbal and written, with the ability to interact confidently with customers and internal stakeholders at all levels.
- Detail-oriented mindset with exceptional analytical skills and the ability to prioritise tasks effectively in a fast-paced environment.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues and improving processes.
- Ability to maintain confidentiality and handle sensitive financial information with integrity.
Experience:
- 3-5 years of experience as a Credit Controller.
- Proficient in MS Office/Advanced Excel Skills.
- Proficiency in financial software and ERP systems.
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