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South Africa: CRM Specialist posted by PRO Personnel Employment Agency

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Job Description

About the Role

We are seeking an experienced CRM Specialist to join our client’s team, responsible for developing and executing multi-channel CRM campaigns that drive engagement and conversion in the iGaming industry.

Key Responsibilities

* Plan, build, execute, and optimize multi-channel CRM campaigns (Email, SMS, Push, In-App)

* Manage automated player lifecycle journeys (onboarding, retention, churn prevention, VIP, reactivation)

* Develop segmentation strategies based on player behavior, value, and lifecycle stage

* Ensure timely campaign deployment aligned with promotional calendars

* Build and manage campaigns within Optimove

* Create dynamic target groups using behavioral and predictive data

* Implement A/B and multivariate testing to improve campaign performance

* Monitor campaign results and continuously optimize based on data insights

* Drive engagement through sportsbook and/or casino promotions

* Collaborate with Trading, Product, and BI teams to align campaigns with business goals

* Support responsible gaming initiatives within CRM communications

* Ensure compliance with regulatory and jurisdictional requirements

* Track and report on key CRM KPIs (Open Rates, CTR, Conversion, Retention, ARPU, LTV)

* Analyze player behavior trends to identify growth opportunities

* Provide weekly and monthly performance reports with actionable insights

Requirements

* 2–4+ years CRM experience within the iGaming industry (essential)

* Proven hands-on experience with Optimove (essential)

* Strong understanding of player lifecycle management

* Experience with campaign automation and segmentation

* Analytical mindset with strong Excel/data interpretation skills

* Understanding of compliance and responsible gaming frameworks

Qualifications

None specified

Salary & Benefits

Not mentioned

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Marketing Jobs in South Africa

In South Africa, the marketing profession is a dynamic and growing field, with a diverse range of industries and companies adopting innovative marketing strategies to reach their target audiences. Typically, marketers in South Africa are responsible for developing and executing campaigns that promote products or services, manage brand reputation, and drive sales growth. Generally, marketing professionals in this country can be found working in various sectors, including financial services, technology, manufacturing, and retail.

In terms of salary expectations, it’s common for marketing positions to offer broad ranges, with experience, company size, and industry sector influencing actual salaries. Typically, entry-level marketing roles may command salaries within the R200 000 – R400 000 per annum range, while senior or specialized roles can expect salaries ranging from R500 000 – R1 million or more. However, please note that these are broad estimates, and actual salaries may vary depending on individual circumstances.

Common skills required for marketing roles in South Africa include digital marketing expertise, data analysis capabilities, creativity, communication skills, project management abilities, and a solid understanding of market trends and consumer behavior. Marketing professionals often need to be adaptable, strategic thinkers who can balance creative and analytical approaches to achieve business objectives.

Marketing roles are commonly found in various industry sectors, including financial services, technology, manufacturing, retail, and media. Financial services firms often employ marketers to promote their products and services to clients, while tech companies may rely on marketers to develop campaigns for their software or mobile apps. In the manufacturing sector, marketers play a crucial role in promoting brand awareness and driving sales growth.

For those interested in pursuing a career in marketing, there are numerous opportunities for development and progression. Typically, entry-level marketers can start by working on projects, assisting with campaign development, or contributing to social media content creation. As they gain experience, they may be promoted to senior roles or transition into specialized areas such as digital marketing, product management, or brand management. With dedication and continuous learning, marketers in South Africa can advance their careers and achieve professional success.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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